Karina Molina
Lubbock,Tx
Summary
Dynamic and dedicated professional with extensive experience in customer service at Pluckers. Proven ability to excel in high-pressure environments while showcasing strong multitasking and conflict resolution skills. Adept at managing event timelines and ensuring guest satisfaction, with a focus on delivering exceptional service and maintaining safety standards.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Restaurant Hostess
Pluckers
05.2024 - Current
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Answered customer questions about hours, seating, and menu information.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
Party Hostess/Receptionist/Retail Cashier
Play Street Museum
01.2024 - 08.2024
- Managed event timeline effectively, ensuring all activities occurred as planned without delays or interruptions in the schedule.
- Completed opening and closing checklists of facility to verify security of building, staff and parking area.
- Supervised party area and delivery of services to verify guests complied with facility safety rules.
- Completed party checklist to confirm each party received contracted elements of party package.
Education
High School Diploma -
Lake Highlands High School
Dallas, TX05-2024
Skills
- Customer service
- Strong multitasking
- Greeting guests
- Active learning
- Conflict resolution
- Cash handling
- Complex Problem-solving
- Assertiveness
- Handling complaints
- Payment processing
Certification
- ServSafe Alcohol Certification - National Restaurant Association.
- Food Handler Certification (FHC) - State Health Departments.
Languages
English
Native or Bilingual
Timeline
Restaurant Hostess
Pluckers
05.2024 - Current
Party Hostess/Receptionist/Retail Cashier
Play Street Museum
01.2024 - 08.2024
High School Diploma -
Lake Highlands High School
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