Karina morales
Ashland Ma,MA
Summary
Motivated automotive technician and assistant manager recognized for delivering exceptional customer service while performing diverse vehicle maintenance tasks. Proven ability to educate customers on service options and resolve inquiries effectively. Currently pursuing a degree in radiology, demonstrating commitment to personal and professional growth.
Overview
1
1
Certification
9
9
years of professional experience
Work History
Service Representative
Tmobile Authorized Retail
Waltham, Massachusetts
02.2026 - Current
- Resolved customer inquiries through phone and in-person interactions.
- Assisted customers with device selection and service plans.
- Educated customers on device features and troubleshooting techniques.
- Managed incoming calls from customers seeking assistance with their orders or other services.
- Processed sales transactions and managed inventory levels efficiently.
- Maintained up-to-date knowledge of products, promotions, and policies.
- Handled warranty claims and service repairs for various devices.
- Collaborated with team members to enhance customer satisfaction initiatives.
- Provided training to new staff on service protocols and customer engagement techniques.
- Cultivated relationships with teammates to assist customers with inquiries or resolve problems.
- Updated accounts with recent information and processed customer payments.
- Escalated complex issues and set up appointments for further service.
- Met and exceeded productivity targets by handling every interaction with top-notch customer service.
Assistant Manager/Auto Technician
Valvoline Inc.
Natick, Massachusetts
08.2023 - 11.2025
- Delivered exceptional customer service during preventative maintenance services for vehicles, including differentials, power steering fluid, transmissions, AC recharge, and radiators.
- Managed daily operations and ensured compliance with safety standards.
- Led staff training sessions on customer service and product knowledge.
- Completed award-winning training program, performed tasks such as changing oil, checking fluids, rotating tires, testing batteries, and inspecting lights and wipers for 18-point safety check.
- Oversaw inventory management and restocked supplies as needed.
Tire Technician
Town Fair Tire.
01.2023 - 08.2023
- Installed and balanced tires with precision using specialized equipment to enhance vehicle safety and performance.
- Conducted thorough tire inspections to identify wear, damage, and ensure proper inflation for optimal performance.
- Guided customers in tire selection tailored to vehicle needs, ensuring satisfaction and safety.
- Automotive Tire Technicians install new tires and wheels and perform tire services -- like rotations, balancing, flat tires and leak tests.
Automotive Technician
Jiffy Lube
11.2021 - 01.2023
- Performing preventative maintenance on gearboxes, transmissions, radiator flush, brake fluid exchange and power steering.
- Performed oil changes, filter and fluid replacements, and tire rotations to maintain engine health and vehicle performance.
- Serviced guests' vehicles to deliver high-quality work and enhance guest satisfaction.
Shift Lead
McDonald's
12.2019 - 11.2021
- Supervised team members to ensure smooth daily operations and customer service.
- Trained new employees on company policies and operational procedures.
- Managed inventory levels and restocked supplies to maintain service efficiency.
- Greeted customers with a smile, took accurate food orders, prepared McDonald's World-Famous food, collaborated with Crew and Managers to achieve shift goals, maintained restaurant cleanliness, and ensured stock availability.
Crew Member
Dunkin'
08.2017 - 01.2019
- Created friendly guest experiences as a crew member, enhancing customer satisfaction.
- Prepared products to meet operational and quality standards, serving with enthusiasm in a clean, fast-paced environment, contributing to overall service efficiency.
- Collaborated with team to meet guest needs, fostering loyalty and encouraging repeat visits.
Education
Massachusetts Bay Community College - Nursing
Massachusetts Bay Community College
Wellesley, MA01-2027
High School Equivalency Credential -
GED
02-2024
Milford High School
Milford MA01-2019
Skills
- Customer service
- Customer assistance
- Account management
- Device setup
- Inventory management
- Regulatory compliance
- Problem solving
- Team collaboration
- Time management
- Effective communication
Certification
- Service Center Manager (SCM), 02/24
- Assistant Service Center Manager (ASCM), 01/24
- Certified Service Technician (CST), 01/24
- Advanced Service Technician (AST), 12/23
Volunteer Experience
- Out of the Darkness Community Walks, MetroWest walker, 09/24
- Walk-About for Fentanyl Awareness, pamphlet distributer, 10/23
Timeline
Service Representative
Tmobile Authorized Retail
02.2026 - Current
Assistant Manager/Auto Technician
Valvoline Inc.
08.2023 - 11.2025
Tire Technician
Town Fair Tire.
01.2023 - 08.2023
Automotive Technician
Jiffy Lube
11.2021 - 01.2023
Shift Lead
McDonald's
12.2019 - 11.2021
Crew Member
Dunkin'
08.2017 - 01.2019
Massachusetts Bay Community College - Nursing
Massachusetts Bay Community College
High School Equivalency Credential -
GED
Milford High School