Karina Ramnarace
Thonotosassa,FL
Summary
Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration. Personable and energetic Receptionist committed to delivering excellence in all facets of customer service and administrative support. Offers honed competencies in data-entry, database management and scheduling.
Overview
22
22
years of professional experience
Work History
Receptionist
National Nursing Institute
03.2018 - 06.2019
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to correct offices.
- Responded to inquiries from callers seeking information.
- Resolved customer problems and complaints.
Barista
Java Cafe
06.2016 - 03.2018
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Controlled line and crowd with quick, efficient service.
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintained regular and consistent attendance and punctuality.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
Cvs Pharmacy
Robert
10.1999 - 08.2002
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Entered and processed patients' prescriptions into internal system.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
Daycare Assistant
Davi Rampersued
01.1997 - 03.1998
- Used patience, skill and various behavior modification techniques to maintain order and safety.
- Maintained clean, neat and hazard-free areas to protect kids, personnel and families.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Taught children to organize toys, wash hands, and share by leading by example.
- Provided lunchtime assistance to monitor children, assist with eating and serve food.
- Planned and implemented crafts and other activities to spark interest and enhance development.
Education
Nursing Assistant
National Nursing Institute
Tampa, FLBLOOD BORNE PATHOGENS
NATIONAL NURSING INSTITUTE
Tampa, FLALZHEIMERS DISEASE AND RELATED DEMENTIAS HOME CARE
NATIONAL NURSING INSTITUTE
ASSTISTING RESIDENT WITH SELF-ADMINI OF MEDICATION
NATIONAL NURSING INSTITUTE
National Certified Medical Asstistant
Suburban Technical School
Hempstead, NYNational Certified Plebotomist
Suburban Technical School
Hempstead, NYEkg Technician
Suburban Technical School
Hempstead, NYHigh School Diploma -
Long Beach High School
Lido BeachSkills
- Fluent English and Spanish
- Use of computers, phones and communication devices
- Office Management
- Data management and interpretation
- Memorize and execute procedures
- Verbal and written communication skills and interpersonal relationships
- Guide and stimulate third parties in problem
- Solving and conflict management
- Mastery of technologies as an advanced user
Languages
- English
- Spanish
Timeline
Receptionist
National Nursing Institute
03.2018 - 06.2019
Barista
Java Cafe
06.2016 - 03.2018
Cvs Pharmacy
Robert
10.1999 - 08.2002
Daycare Assistant
Davi Rampersued
01.1997 - 03.1998
Nursing Assistant
National Nursing Institute
BLOOD BORNE PATHOGENS
NATIONAL NURSING INSTITUTE
ALZHEIMERS DISEASE AND RELATED DEMENTIAS HOME CARE
NATIONAL NURSING INSTITUTE
ASSTISTING RESIDENT WITH SELF-ADMINI OF MEDICATION
NATIONAL NURSING INSTITUTE
National Certified Medical Asstistant
Suburban Technical School
National Certified Plebotomist
Suburban Technical School
Ekg Technician
Suburban Technical School
High School Diploma -
Long Beach High School