Results-driven professional with extensive experience in case management and client advocacy. Known for effective communication and cultural competency, facilitating access to critical resources. Committed to improving client outcomes through personalized case plans and community partnerships.
Overview
11
11
years of professional experience
Work History
Caseworker
Bethany Christian Services
Muskegon, MI
03.2022 - Current
Provided casework services to clients, including conducting initial assessments and developing individualized case plans.
Conducted assessments to identify client needs and determine eligibility for support programs.
Assisted clients in navigating social services and community resources.
Advocated for clients' rights, ensuring access to essential services and resources.
Coordinated with community partners to provide comprehensive support services.
Facilitated support groups to enhance client engagement and connection.
Documented case notes and maintained accurate client records in databases.
Maintained accurate records of client information in accordance with agency policies and procedures.
Followed strict policies and procedures to maintain client confidentiality and keep data private.
Maintained updated progress notes and case record and documented children's progress in recreational activities, treatment plans and education.
Established relationships with local agencies to facilitate access to vital services for clients.
Attended professional trainings related to best practices in case management techniques.
Managed caseload efficiently, prioritizing tasks to meet client needs and deadlines.
C.N.A
Interim HealthCare
Spring Lake, MI
05.2015 - 03.2022
Monitored vital signs, promptly reporting changes to nursing staff to ensure timely patient care.
Maintained accurate, timely flow of information by completing thorough patient records and updating healthcare team on patient status.
Documented patient care activities in electronic health records, contributing to accurate and up-to-date patient information.
Provided exceptional customer service when interacting with patients, families, and guests, enhancing their overall experience.
Participated in training new staff on caregiving procedures and protocols.
Education
High School Diploma -
Shelby High School
Shelby, MI
05-2004
Skills
Case management and client advocacy
Crisis intervention and needs assessment
Resource navigation and documentation standards
Effective communication skills
Spanish language proficiency
Cross-cultural communication and cultural competency