Karina Torres
Los Angeles,CA
Summary
Dynamic customer service professional with experience at Pizza Hut, excelling in resolving complaints and enhancing customer satisfaction. Proficient in cash handling and database entry, I effectively managed high-stress situations while training new staff. My commitment to exceptional service has fostered loyalty and repeat business, ensuring a positive experience for all customers.
Overview
8
8
years of professional experience
Work History
Clerk
Lorena Pharmacy
06.2020 - 08.2022
Attending customers
Answering phone calls
Stocking merchandise
Putting away medicine
Cashier
Customer Service Representative
Pizza Hut
Los Angeles, CA
04.2014 - 11.2019
•Inventory
•Stocking merchandise
- Provided exceptional customer service by addressing inquiries and resolving complaints effectively.
- Maintained cleanliness and organization of dining area to enhance customer experience.
- Assisted in training new staff on company procedures and customer interaction techniques.
- Collaborated with team members to ensure timely food preparation and delivery during peak hours.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
High School Diploma -
Theodore Roosevelt
Los Angeles, CASkills
- Telephone etiquette
- Customer satisfaction
- Cash handling
- Cash management
- Database entry
Timeline
Clerk
Lorena Pharmacy
06.2020 - 08.2022
Customer Service Representative
Pizza Hut
04.2014 - 11.2019
High School Diploma -
Theodore Roosevelt