KARIS ALMONTE
The Bronx,NY
Summary
Dedicated worker focused on customer satisfaction and providing high-quality service. Determined to exceed expectations and take on higher responsibilities.
Overview
15
15
years of professional experience
Work History
Associate Banker-ME
JP Morgan Chase Bank NA
BRONX , NY
2018.08 - Current
- Greet customers when they enter the branch and establish a professional, friendly rapport.
- Evaluate customers' financial needs, provide banking solutions and refer them to the appropriate branch officers as needed
- Create new checking, savings and other deposit accounts for clients while adhering to bank policies and procedures
- Conducted financial transactions such as deposits, withdrawals, transfers, loan payments and cashier checks.
- Established strong relationships with customers to increase customer loyalty.
Optometric Assistant
New York Eyeland
New York , NY
2017.08 - 2018.09
- Instructed patients on how to properly insert, remove and care for contact lenses.
- Scheduled appointments for patients and maintained appointment calendars for the optometrist.
- Administered diagnostic medications as prescribed by the optometrist.
- Provided administrative support to the optometrist including filing paperwork, answering phones and scheduling follow-up appointments.
- Instructed patients on proper use of contact lenses and eyeglasses.
Ophthalmic Technician
ACE MEDICAL
NEW YORK , NY
2016.07 - 2017.07
- Collected data from visual field testing, retinal imaging, corneal topography.
- Observed patients during office visits or treatments for signs of adverse reactions or complications.
- Verified insurance coverage for services provided at the practice.
- Performed Refractions, OCT, HVF and Pachymetry
- Authorized drug refills and provided detailed prescription information to pharmacies.
Customer Service Representative / Receptionist
BETHEL NUTRITIONAL CONSULTING, INC
NEW YORK , NY
2009.05 - 2015.10
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Greeted clients entering establishment, determined nature and purpose of visit
- Identified opportunities for upselling additional products or services based on customer needs.
- Maintained a high level of professionalism when dealing with difficult customers.
Education
Associate of Science -
BMCC
NEW YORKSkills
- Customer Service
- Employee Training Assistance
- New Account Setup
- Teamwork skills
- Creativity
- Adaptability
Languages
English
Professional
Spanish
Professional
Culture Champion
Proactively engage employees to improve working relationships, build morale, and increase productivity and retention; communicate openly and frequently, keeping staff informed on benefit resources, organizational events and other pertinent information.
Timeline
Associate Banker-ME
JP Morgan Chase Bank NA
2018.08 - Current
Optometric Assistant
New York Eyeland
2017.08 - 2018.09
Ophthalmic Technician
ACE MEDICAL
2016.07 - 2017.07
Customer Service Representative / Receptionist
BETHEL NUTRITIONAL CONSULTING, INC
2009.05 - 2015.10
Associate of Science -
BMCC
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