Karisa Wood-Mccuistion
Modesto,CA
Summary
Proactive Front of House and Bar Manager with extensive experience in maintaining seamless team communication, resolving guest complaints, and driving quality standards. Skilled in staff management, inventory control, and menu development, with a focus on customer relationship building and marketing initiatives. Bringing strong leadership and strategic planning to advance operational success.
Overview
6
6
years of professional experience
Work History
Front of House Manager
Great American Grill
05.2023 - Current
- Partnered with back-of-house management in order to maintain seamless communication between teams, ensuring a smooth dining experience for guests.
- Resolved guests complaints while maintaining positive customer environment.
- Maintained positive team environment by encouraging teamwork and respect in accordance with company mission.
- Developed strong relationships with guests, addressing complaints promptly and ensuring a positive dining experience.
- Managed day-to-day FOH operations to drive quality, standards, and meet customer expectations.
- Demonstrated leadership by keeping up with cleanliness and organization and delegating roles to employees.
- Performed cash handling activities and secured nightly bank deposits.
- Managed cash handling procedures, reconciling daily sales reports, and maintaining accurate records for financial reporting purposes.
- Monitored inventory levels closely to minimize waste while keeping costs under control through careful planning and purchasing decisions.
- Developed and maintained relationships with vendors and other business partners to establish trust and build rapport.
- Collaborated with chefs to create seasonal menus and promotional offers.
- Utilized upselling techniques to maximize revenue and increase customer satisfaction.
- Crafted special drink and cocktail menu items for seasonal offerings.
- Introduced new cocktails to the menu based on market research that became popular choices amongst customers.
- Increased revenue with creative marketing initiatives and promotional events.
- Developed unique events and special promotions to drive sales.
- Organized special events and private parties, customizing menus and decor to exceed guest expectations and generate significant revenue.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Collaborated closely with marketing team to align content strategy with overall marketing goals and objectives.
Bar Manager
Toscana's Ristorante
05.2018 - 05.2023
- Ordered all bar inventory.
- Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
- Oversaw maintenance tasks for the bar area, ensuring a clean and safe environment for patrons at all times.
- Mentored and trained staff members to ensure exceptional customer service standards.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Crafted special drink and cocktail menu items for seasonal offerings.
- Maintained high standards of customer service by staying up to date on bar and menu options and providing effective food recommendations for guests.
- Upsold daily specials and beverage promotions to exceed daily sales goals.
- Handled customer complaints professionally, resolving issues promptly and effectively.
- Managed inventory to reduce wastage, ensuring optimal stock levels for daily operations.
Education
Milpitas High School
Milpitas, CA06.2010
Skills
- Conflict Resolution
- Labor cost control
- Staff Management
- Hiring
- POS system operations
- Employee Scheduling
- Wine pairing knowledge
- Team Leadership
- Customer Service
- Reliable and Responsible
- Critical Thinking
- Menu development
- Ordering Supplies
- Cost Control
- Customer Relationship Building
- Social Media and Marketing
- Business marketing
Timeline
Front of House Manager
Great American Grill
05.2023 - Current
Bar Manager
Toscana's Ristorante
05.2018 - 05.2023
Milpitas High School
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