Karish Scott
San Francisco,CA
Summary
Dynamic sales associate with Globe Life And Accident Insurance Company, recognized for exceptional customer service and relationship building. Proven ability to resolve conflicts and enhance client satisfaction through effective communication and problem-solving skills. Committed to delivering outstanding shopping experiences while promoting product offerings and driving repeat business.
Overview
9
9
years of professional experience
Work History
Sales Associate
Globe Life And Accident Insurance Company
08.2020 - 09.2024
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Solved customer challenges by offering relevant products and services.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Resolved customer complaints with patience and understanding, restoring customer confidence.
- Listened to customer needs and desires to identify and recommend optimal products.
- Built customer loyalty and retention by delivering excellent shopping experiences.
Landscaper
Department of Public Works
05.2015 - 03.2018
- Maintained grounds by trimming, weeding, and general clean-up.
- Performed planting, watering, mulching, and edging of lawns.
- Removed weeds, hazards, and debris from common pathways to improve usability.
- Trimmed greenery, shrubs, and hedges to maintain uniform appearance.
- Enhanced customer satisfaction by providing high-quality landscaping services and maintaining clear communication throughout the project.
- Designed and installed custom landscape features to meet clients'' aesthetic preferences and functional needs.
- Resolved client concerns promptly by addressing issues professionally and offering viable solutions.
Education
High School Diploma -
George Washington High School
San Francisco, California08.1997
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Listening skills
- Multi-tasking strength
- Problem-solving
- Excellent people skills
- Reliable and punctual
- Goal oriented
- Exceptional customer service
- Outgoing personality
- Relationship building
- Verbal/written communication
- Client service
- Customer needs assessment
- Fraud detection
- Dispute mediation
- Friendly and outgoing
- Verbal and written communication
Timeline
Sales Associate
Globe Life And Accident Insurance Company
08.2020 - 09.2024
Landscaper
Department of Public Works
05.2015 - 03.2018
High School Diploma -
George Washington High School
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