Karisma Mackey
Menifee,CA
Summary
Motivated server with an engaging personality and flexible approach. Upbeat, friendly, and anticipating customer needs to facilitate enjoyable dining experiences.
Overview
4
4
years of professional experience
Work History
Server
THE OLD SPEGHETTI FACTORY
02.2023 - 07.2023
- As a dedicated Server at The Old Spaghetti Factory, I consistently provided exceptional dining experiences for guests while upholding the restaurant's reputation for timeless Italian cuisine and warm hospitality
- With a focus on delivering outstanding service and creating memorable moments, I demonstrated a deep understanding of the menu offerings and a genuine passion for exceeding customer expectations
- Order Accuracy and Timeliness
- Upselling and Recommendations
- Team Collaboration
- Problem Resolution
- Table Maintenance
- Cash Handling
- Training and Mentoring
Server/Hostess
Le Monde cafe
01.2023 - 05.2023
- Good customer service skills with communicating with customers to make sure their happy in what food they get
- Experience working on the cash register checking people out and taking Togo orders over the phone.
- Cultivated warm relationships with regular customers.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
Manager
Splash Aqua Park
05.2019 - 05.2023
- I have good customer service experience working with all types of ages
- Cash register experience checking people out while ensuring safety by checking waivers and life jackets to help minimize liability for the owners
- Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
- My dedication to providing a secure, fun, and welcoming experience aligns with the park's mission, making me a valuable contributor to its success
- Accomplished multiple tasks within established timeframes.
Server
Applebee's
09.2022 - 02.2023
- I delivered exceptional dining experiences that showcased the restaurant's diverse menu and commitment to guest satisfaction
- With a passion for providing top-notch service and creating a welcoming atmosphere, I contributed to the vibrant and enjoyable dining environment that Applebee's is known for.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Bussed and reset tables to keep dining room and work areas clean.
Education
Associate - Arts
AA - Arts
Wichita State University
Wichita, KSHigh school diploma -
Northwest High School
Wichita, KSSkills
- Cashiering
- Cash Handling
- Surveillance
- Guest Services
- Lifeguard
- Host/Hostess
- Customer service
- Communication skills
- Restaurant experience
- Serving Experience
- High-Volume Dining
Timeline
Server
THE OLD SPEGHETTI FACTORY
02.2023 - 07.2023
Server/Hostess
Le Monde cafe
01.2023 - 05.2023
Server
Applebee's
09.2022 - 02.2023
Manager
Splash Aqua Park
05.2019 - 05.2023
Associate - Arts
AA - Arts
Wichita State University
High school diploma -
Northwest High School
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