Karissa Baeza
Anaheim,CA
Summary
Reliable employee recognized for delivering quality work with minimal supervision. Highly organized and friendly with extensive experience in food order taking and cash register operation. Offers exceptional communication and multitasking abilities. Enthusiastic professional eager to contribute to business success. Experienced in exceeding expectations and highly motivated to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Excels under pressure.
Overview
5
5
years of professional experience
Work History
Receptionist
Newport Orthopedic Institute
Newport Beach, CA
03.2024 - Current
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Scheduled appointments for clients, customers, and other visitors.
- Maintained a neat reception area by organizing materials and tidying up furniture.
- Verified visitors' identification cards before allowing access to the building.
- Assisted in maintaining office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders for supplies; verifying receipt of supplies.
- Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
- Securing insurance benefits and processing authorizations.
Server
Palenque By Mezcal
Costa Mesa, CA
12.2023 - Current
- Greeted guests and provided menus.
- Provided excellent customer service to ensure satisfaction.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Prepared drinks according to standard recipes.
- Checked food before serving it to customers.
- Delivered food orders promptly and courteously.
- Monitored dining room for cleanliness and proper set-up at all times.
- Tackled guest issues with efficiency and professionalism
- Performed opening and closing duties such as setting up the dining area, restocking supplies..
- Partnered with staff to uphold restaurant efficiency
- Promoted desserts, appetizers, and specialty drinks to optimize sales.
Server
BJ's Restaurants and Brewhouse
Orange, CA
11.2019 - 06.2023
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Assisted in training new servers.
- Prepared drinks according to standard recipes.
- Took orders from customers accurately and in a timely manner.
- Monitored dining room for cleanliness and proper set-up at all times.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Performed opening and closing duties such as setting up the dining area, restocking supplies..
- Handled money transactions accurately while following company procedures for handling cash payments.
- Operated POS terminals to input orders, split bills and calculate totals.
Education
High School Diploma -
El Modena High School
Orange, CA06-2018
Veterinary Technician - online -
Penn Foster Career School
Scranton, PASkills
- Data Entry
- Scheduling
- Project Coordination
- Safe Food Handling
- Beverage Preparation
- Point of Sale (POS) system operations
- Positive and professional
- Effective customer upselling
- Time Management
- Verbal and written communication
References
References available upon request.
Timeline
Receptionist
Newport Orthopedic Institute
03.2024 - Current
Server
Palenque By Mezcal
12.2023 - Current
Server
BJ's Restaurants and Brewhouse
11.2019 - 06.2023
High School Diploma -
El Modena High School
Veterinary Technician - online -
Penn Foster Career School
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