Summary
Overview
Work History
Education
Skills
Interests
Timeline
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Karissa Bladow

Karissa Bladow

Hankinson,ND

Summary

Knowledgeable and dedicated customer service professional with five years experience in insurance industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success.

Overview

12
12
years of professional experience

Work History

Customer Service Representative

Nodak Insurance Company
03.2019 - Current
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Handled escalated calls, successfully deescalating situations while finding solutions to meet client expectations.
  • Built rapport with clients through active listening, empathy, and understanding of their individual needs.
  • Maintained a high level of integrity and confidentiality when handling sensitive customer information, ensuring data privacy compliance.
  • Contributed to a positive work environment by actively participating in team meetings and sharing ideas for improvement.
  • Trained new hires on company policies and best practices, fostering a culture of exceptional service delivery.
  • Educated customers about available services, promotions, or discounts; up-selling products when appropriate.

House Cleaning

Self-employeed
12.2012 - 03.2019
  • Created spotless surfaces by dusting, sweeping, vacuuming and mopping.
  • Mopped hardwood, laminate, ceramic, vinyl, glass and wood surfaces.
  • Developed strong relationships with clients through consistent high-quality service and friendly interactions.
  • Organized tasks efficiently, prioritizing workload according to client preferences and property requirements.
  • Demonstrated flexibility in scheduling, accommodating last-minute requests and urgent cleaning needs.
  • Adhered to professional house cleaning checklist.

Education

Associate of Science - Graphic Arts

North Dakota State College of Science
Wahpeton, ND
05.1998

Skills

  • Administrative Support & Client Service
  • Professional telephone demeanor
  • Active Listening
  • Prioritization
  • Documentation
  • Product and service solutions
  • Strategic sales knowledge
  • Problem-solving abilities
  • Product Promotion, Sales, & Cross Selling
  • Product Knowledge & Education

Interests

Spending time with family and friends

Timeline

Customer Service Representative

Nodak Insurance Company
03.2019 - Current

House Cleaning

Self-employeed
12.2012 - 03.2019

Associate of Science - Graphic Arts

North Dakota State College of Science

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Karissa Bladow