Karissa Castillo-Jaramillo
Baytown,TX
Summary
Detail-oriented Pharmacy Technician with expertise in medication dispensing, patient confidentiality, and workflow optimization. Committed to enhancing service quality and supporting training efforts.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Pharmacy Technician
Legacy Community Health
1415 California St. Houston, TX 77006
05.2025 - Current
- Assisted pharmacists in preparing and dispensing medications accurately.
- Maintained inventory levels by conducting regular stock checks and ordering supplies.
- Processed prescription orders efficiently using pharmacy management software.
- Educated patients on medication usage, potential side effects, and storage requirements.
- Collaborated with healthcare professionals to ensure optimal patient care and medication therapy management.
- Followed safety protocols and maintained a clean, organized workspace to ensure compliance.
- Handled customer inquiries and resolved issues promptly to enhance service quality.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Supported training efforts for new staff members by sharing best practices and operational procedures.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Entered and processed patients' prescriptions into internal system; Pioneer and utilized EPIC
Pharmacy Technician
HEB Pharmacy
13401 I-10 East Mont Belvieu, TX 77523
02.2023 - 07.2025
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Counted and labeled prescriptions with correct item and quantity.
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
- Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
- Improved patient satisfaction by efficiently processing prescriptions and managing inventory in a timely manner.
- Entered and processed patients' prescriptions into internal system; RxEvo
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Assisted in training new team members on standard operating procedures to ensure consistent quality of service across the entire team.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Collected co-payments or full payments from customers.
Medical Assistant
Titans Mens Health
League City, TX
03.2021 - 01.2022
- Assisted in patient intake processes, ensuring accurate medical history documentation.
- Managed appointment scheduling, optimizing clinic workflow and patient access to services.
- Conducted routine diagnostic tests, maintaining high standards of accuracy and patient safety.
- Educated patients on treatment plans and medication management for improved health outcomes.
- Monitored inventory levels of medical supplies, coordinating orders to prevent shortages and maintain operations.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
Phlebotomist
CSL Plasma
Baytown, TX
01.2020 - 03.2021
- Collected blood specimens efficiently while adhering to safety protocols and infection control measures.
- Ensured accurate labeling and handling of samples, maintaining compliance with regulatory standards.
- Trained new staff on venipuncture techniques and proper use of phlebotomy equipment.
- Monitored patient observations during procedures, addressing concerns and ensuring comfort throughout the process.
- Implemented process improvements that reduced specimen processing time while enhancing accuracy in sample handling.
- Led initiatives to maintain cleanliness and organization of workstations, promoting a safe environment for patients and staff.
- Conducted quality assurance checks on equipment calibration and maintenance, ensuring optimal operational performance.
- Enhanced patient experience through compassionate care and communication during blood draw procedures.
- Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Centrifuged blood samples as outlined in clinical protocols.
- Stocked phlebotomy cart or carrier with appropriate supplies.
- Reduced contamination risks by strictly adhering to infection control protocols and maintaining a clean work environment.
- Demonstrated adaptability by effectively performing blood draws on diverse patient populations, including pediatric, geriatric, and challenging cases.
- Assembled tourniquets, needles, and blood collection devices to prepare work trays.
- Promoted a positive atmosphere within the phlebotomy department through active participation in team meetings and effective communication with colleagues.
- Organized daily work based on collection priority.
- Ensured uninterrupted service by properly maintaining phlebotomy equipment, including centrifuges, needles, and tourniquets.
Education
High School Diploma -
Goose Creek Memorial High School
Baytown06.2014
Skills
- Problem-solving skills
- Team collaboration
- Confidentiality and HIPAA
- Workflow optimization
- Answering customer questions
- Insurance billing
- Medication dispensing
- Patient confidentiality
- Prescription filling
- Insurance verification
- Supply restocking
- Pharmacy ethics
- Labeling accuracy
- Drug safety
- Pharmaceutical calculations
- Stocking shelves
- Medicare and medicaid process
- Drug inventory management
- Prescription interpretation
- Verifying orders
Certification
- CPhT - Certified Pharmacy Technician
- First Aid/CPR Certified
Timeline
Pharmacy Technician
Legacy Community Health
05.2025 - Current
Pharmacy Technician
HEB Pharmacy
02.2023 - 07.2025
Medical Assistant
Titans Mens Health
03.2021 - 01.2022
Phlebotomist
CSL Plasma
01.2020 - 03.2021
High School Diploma -
Goose Creek Memorial High School