Karissa Lalonde
Cortland,NY
Summary
Dynamic and results-oriented Sales Associate with proven expertise in customer service and cash handling from roles at Riverside Liquors and Marshalls. Excelled in building customer loyalty, managing high-stress situations, and driving sales through strategic merchandise promotion. Demonstrated strong problem-solving abilities and teamwork, enhancing store operations and achieving significant customer satisfaction levels.
Sales professional with solid track record in driving revenue growth and enhancing customer satisfaction. Adept at building strong client relationships, leveraging product knowledge, and implementing effective sales strategies. Strong focus on teamwork and adaptability ensures consistent achievement of goals in dynamic environments. Skilled in communication, problem-solving, and time management.
Overview
4
4
years of professional experience
Work History
Sales Associate
Riverside Liquors
02.2024 - 10.2024
- Helped customers locate products and checked store system for merchandise at other sites.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Prepared merchandise for sales floor by pricing or tagging.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Solved customer challenges by offering relevant products and services.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
Sales Associate
Marshalls
08.2021 - 02.2024
- Helped customers locate products and checked store system for merchandise at other sites.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Recommended complementary purchases to customers, increasing revenue
Cashier
Price Chopper
08.2020 - 08.2021
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Performed cash, card, and check transactions to complete customer purchases.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
Bachelor of Arts - Criminology
Suny Cortland
Cortland, NY05-2025
High School Diploma -
Homer JR SR High School
Homer, NY06-2021
Skills
- Customer Service
- Teamwork and Collaboration
- Time Management
- Problem-solving skills
- Listening Skills
- Problem-Solving
- Goal-Oriented
- Cash Handling
- Store Opening and Closing
- Meeting deadlines
- Multi-tasking strength
Timeline
Sales Associate
Riverside Liquors
02.2024 - 10.2024
Sales Associate
Marshalls
08.2021 - 02.2024
Cashier
Price Chopper
08.2020 - 08.2021
Bachelor of Arts - Criminology
Suny Cortland
High School Diploma -
Homer JR SR High School
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