Karissa Lopez

•Triaged phone calls from neighboring hospitals, dental offices and laboratories for mutual patients.

•Answers incoming calls from other medical facilities on multi-line telephones.

•Followed up on dental claims through insurance companies, processed payments, and explained the co-pay and

cost of procedures for patients.

•Communicated with patients in person and via phone to assist them with billing questions, plan of care, medical

releases and general concerns to ensure comprehension.

•Scheduled office visits, prepared patient charts, efficiently taking messages and acting as a liaison between

patient and physician.

•Handled patient registration, verified all patient information and benefits, and verified preauthorizations.

•Organized records before scheduled office appointments.

•Conducted routine office maintenance tasks to promote a professional environment.

•Adapted quickly to new software systems for improved data entry and retrieval processes.

•Assisted customers in product selection, ensuring a positive shopping experience.

•Processed transactions accurately and efficiently using point-of-sale systems.

•Collaborated with team members achieve daily sales targets and enhance store performance.

•Conducted inventory checks to ensure adequate stock levels and minimize discrepancies.

•Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.

•Maintained calm demeanor and professionally managed issues in busy, high-stress situations.