Karissa Ramirez
Oklahoma City
Summary
Experienced with patient registration, insurance verification, and managing patient inquiries. Uses effective communication to ensure seamless patient interaction and adherence to healthcare protocols. Track record of enhancing patient satisfaction through efficient and compassionate service. Skilled in HIPAA compliance and exceptional communication, adept at improving front desk efficiency and patient flow. Demonstrated ability to maintain professionalism under pressure, significantly reducing wait times and elevating patient care standards.
Overview
13
13
years of professional experience
Work History
Patient Access Specialist
Integris Baptist Medical Center, Trauma ED
Oklah
09.2023 - Current
- Applied HIPAA privacy and security regulations while handling patient information.
- Pushed computer cart to register patients at bedside and obtain account information.
- Processed patient medical records requests in compliance with HIPAA guidelines.
- Ensured compliance with all applicable laws, regulations, standards, and policies related to registrar activities.
- Accessed patient charts to collect, abstract and extrapolate patient data.
- Answered questions and fulfilled requests with friendly and knowledgeable service.
- Prepared documents for registration and insurance
- Facilitated patient check-in and registration processes for Trauma Emergency Department.
- Managed insurance verification and eligibility for incoming patients.
Environmental Services Housekeeper
Classen Urgent Care Clinic
Norman
03.2023 - 05.2023
- Checked inventory for required supplies and made lists for needed cleaning products.
- Cleaned building floors by sweeping, mopping or vacuuming.
- Handled, mixed and stored chemical cleaners in compliance with safety requirements and standard operating procedures.
- Serviced, cleaned and restocked restrooms.
- Inspected all areas after completion of work to ensure that they were cleaned properly.
- Wiped down surfaces and refilled soap and hand sanitizer to prevent spread of germs.
- Helped prevent spread of infections by sanitizing surfaces, furniture and equipment.
Environmental Service Specialist
Norman Regional Hospital
Norman
08.2022 - 02.2023
- Completed in-depth restroom cleanings to sanitize partitions, decorations, sinks, counters and mirrors.
- Polished windows, glass partitions or mirrors using sponges or squeegees.
- Helped prevent spread of infections by sanitizing surfaces, furniture and equipment.
- Kept business entrances clean, tidy and professional in appearance.
- Kept trash cans empty by removing regularly from rooms, bathrooms and hallways.
Insurance Customer Service Representative
NTT DATA formerly Dell Services
Oklahoma City
10.2017 - 05.2018
- Assisted customers with filing and tracking of insurance claims, ensuring timely resolution.
- Answered insurance-related questions and discussed product offerings with prospective customers to meet unique needs.
- Greeted customers and provided prompt, courteous service.
- Built trusted partnerships through open and interactive communication to earn positive customer feedback.
- Processed insurance policy changes and updates accurately and efficiently.
- Handled modification and updating of policies.
Shift Manager/Key Holder
Braum's Ice Cream & Burger Restaurant
Oklahoma City
05.2014 - 09.2017
- Scheduled personnel shifts based on business needs while ensuring adequate coverage at all times.
- Facilitated conflict resolution between customers and employees as needed.
- Recruited and trained new employees to meet job requirements.
- Assisted in leading and motivating a team of 10+ employees to ensure excellent customer service.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Provided training on store policies, procedures, and standards to new hires and existing staff.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Patient Service Representative
Warren Clinic Of McAlester
McAlester
03.2013 - 04.2014
- Verified patients' insurance and payment methods during admissions or check-in processes.
- Documented patient counters in hospital system and initiated follow-up actions.
- Scanned completed forms, identification and insurance cards, maintaining patient documents folder.
- Ensured all necessary paperwork was completed prior to patient visits.
- Inputted patient demographic data into electronic health record system.
- Scanned documents into electronic health record system as needed.
Education
High School Diploma -
Canadian High School
Canadian, OK05-2012
Some College (No Degree) - Criminal Justice
Eastern Oklahoma State College
Wilburton, OKSome College (No Degree) - Psychology
Eastern Oklahoma State College
Wilburton, OKSkills
- Front desk operations
- Insurance billing
- Documentation accuracy
- Insurance information collection
- Eligibility determination
- Insurance verification
- Data entry proficiency
- Co-payment collection
- Medical terminology
- Healthcare software
- Patient registration
- Fee collection
- Health information obtainment
Timeline
Patient Access Specialist
Integris Baptist Medical Center, Trauma ED
09.2023 - Current
Environmental Services Housekeeper
Classen Urgent Care Clinic
03.2023 - 05.2023
Environmental Service Specialist
Norman Regional Hospital
08.2022 - 02.2023
Insurance Customer Service Representative
NTT DATA formerly Dell Services
10.2017 - 05.2018
Shift Manager/Key Holder
Braum's Ice Cream & Burger Restaurant
05.2014 - 09.2017
Patient Service Representative
Warren Clinic Of McAlester
03.2013 - 04.2014
High School Diploma -
Canadian High School
Some College (No Degree) - Criminal Justice
Eastern Oklahoma State College
Some College (No Degree) - Psychology
Eastern Oklahoma State College