Karissa Watt
Yorktown,IN
Summary
Capable Patient Representative dedicated to providing superior support for patients in need of reliable information regarding insurance coverage, finance options and documentation requirements. Well-versed in scheduling and database management functions for streamlined communication and reduced correspondence backlogs. Excels at identifying client needs and concerns to improve engagement strategies and overall service.
Overview
4
4
years of professional experience
Work History
Patient Experience Coordinator
Aspen Dental
05.2024 - Current
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Recommended service improvements to minimize recurring patient issues and complaints.
- Verified patient insurance eligibility and entered patient information into system.
- Delivered support to medical staff in completion of patient paperwork.
- Answered incoming calls, scheduled appointments and filed medical records.
- Greeted and assisted patients with check-in procedures.
Cashier/Scheduler
Kia of Muncie
04.2022 - 04.2024
- Maintained high customer satisfaction levels by going extra mile to personalize service.
- Processed cash register transactions on POS and provided correct
change. - Accepted checks, debit and credit cards, and gift certificates in line with company policy.
- Received feedback and complaints while demonstrating exceptional customer service.
- Provided quality care to customers over the phone.
- Scheduled appointments for the service department.
- Resolved conflicts with customers and looked for opportunities to
improve satisfaction. - Balanced cash drawers at shift beginning and end
CASHIER
Casey's General Store
02.2022 - 04.2022
- Processed cash register transactions on POS and provided correct change
- Accepted checks, debit and credit cards, and gift certificates in line with company policy
- Set up merchandise displays, including endcaps, floor displays and aisles
- Helped other coworkers in the kitchen to provide quality service to customers.
POOL CLEANER
Epperson Lagoon
07.2020 - 09.2020
- Swept and mopped common areas and wiped down surfaces
- Cleaned assigned areas per hospitality standards and guidelines
- Promoted positive guest relations through prompt and courteous service.
Education
NO DEGREE - MARKETING - Marketing
Anderson University
Anderson, INNO DEGREE - BUSINESS ADMINISTRATION -
Ivy Tech Community College
Muncie, IN08.2018
Skills
- Communication
- Interpersonal skills
- Experienced in Google Docs, Google Power Point, Microsoft Word, and Microsoft Sheets
- Organization
- Problem solving
- Customer Service
- Cashier training
- Planning
- Multitasking
- Cashier assistance
- Registration and Scheduling
- Gathering Information from Patients
- Administrative and Office Support
- Explaining Policy and Procedures
- Medical History Documentation
Awards
Certified in Business Administration
Timeline
Patient Experience Coordinator
Aspen Dental
05.2024 - Current
Cashier/Scheduler
Kia of Muncie
04.2022 - 04.2024
CASHIER
Casey's General Store
02.2022 - 04.2022
POOL CLEANER
Epperson Lagoon
07.2020 - 09.2020
NO DEGREE - MARKETING - Marketing
Anderson University
NO DEGREE - BUSINESS ADMINISTRATION -
Ivy Tech Community College
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