Karitha Dolley
Mayersville,MS
Summary
Accomplished dispatcher with extensive experience in high-stress environments. Skilled in active listening and data entry, contributing to efficient emergency response efforts and accurate record-keeping. Aiming to enhance organizational effectiveness through exceptional problem-solving and decision-making capabilities.
Results-driven dispatcher with over 10 years of experience in emergency communications. Expertise in problem-solving, data entry, and effective communication with law enforcement. Aiming to enhance operational efficiency and ensure timely assistance to those in need.
Overview
2027
2027
years of professional experience
Work History
Dispatcher
Issaquena County Sheriff Department
Mayersville, MS
11.2015 - Current
- Coordinated emergency response efforts, ensuring timely communication between dispatchers and law enforcement personnel.
- Monitored radio communications to relay critical information effectively to officers in the field.
- Utilized CAD (Computer-Aided Dispatch) systems for efficient tracking of units and resource allocation.
- Trained new dispatch staff on protocols, procedures, and software applications to enhance team performance.
- Developed incident reports, documenting calls and responses for accurate record-keeping and analysis.
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
- Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
- Maintained updated and detailed records of calls in physical and electronic database.
Store Associate
Dollar General
Rolling Fork, MS
2013 - 2014
- Assisted customers with product inquiries and purchasing decisions.
- Maintained store cleanliness and organization to enhance shopping experience.
- Operated cash register, processed transactions, and handled returns efficiently.
- Stocked shelves and ensured accurate product placement according to planograms.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Maintained a clean and safe shopping environment for customers through regular cleaning and monitoring of store conditions.
- Utilized strong multitasking abilities to manage multiple responsibilities simultaneously during busy periods.
Clerk
WISCAA
Mayersville, MS
2012 - 2013
- Processed incoming documents and maintained accurate filing systems to ensure efficient information retrieval.
- Assisted in data entry tasks, ensuring accuracy and timeliness of records management.
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Conducted regular audits of files and documentation for compliance with company standards.
Education
No Degree - Computer Science
Hinds Community College
Raymond, MSHigh School Diploma -
South Delta High School
Rolling Fork, MS05-2007
No Degree - Early Childhood Care And Education
Mississippi Delta Community College
Moorhead, MSSkills
- Customer service
- Data entry
- Decision-making
- Active listening
- Prioritizing calls
- Problem-solving
- Database maintenance
- Communication equipment operation
- Record keeping
- Verbal and written communication
Timeline
Dispatcher
Issaquena County Sheriff Department
11.2015 - Current
Store Associate
Dollar General
2013 - 2014
Clerk
WISCAA
2012 - 2013
No Degree - Computer Science
Hinds Community College
High School Diploma -
South Delta High School
No Degree - Early Childhood Care And Education
Mississippi Delta Community College