Kari Valentina Lara
Downey,CA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
16
16
years of professional experience
Work History
Multiple Line Representative/Account Manager
Alex Mora State Farm Agency
10.2013 - Current
- Increased customer satisfaction by addressing and resolving complaints in a timely manner.
- Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
- Enhanced company reputation by providing exceptional customer service and support.
- Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
- Learned and followed all organizational policies and procedures to maintain safe and professional working environments.
- Responded to customer questions via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility, and claims.
- Improved client retention rates by building strong relationships and offering personalized solutions to their needs.
- Managed a diverse portfolio of clients, ensuring that each received tailored solutions aligned with their specific requirements.
- Collected, arranged, and input information into database system.
- Gathered, organized and input information into digital database.
Customer Service Cashier
Walmart
10.2008 - 12.2012
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
Education
High School Diploma -
Colegio Marcelino Champagnat
Guanajuato, MX07.2005
Skills
- Customer Support
- Goal-oriented mindset
- Customer Relations
- Data entry proficiency
- Staff Training
- Client Services
- Client Relationship Building
- Paperwork Processing
- Technical Troubleshooting
- Account Servicing
- Issue Research
Bilingual (Spanish)
100% Spanish and English communication skills, Spanish is my fist language
Languages
Spanish
Native or Bilingual
Timeline
Multiple Line Representative/Account Manager
Alex Mora State Farm Agency
10.2013 - Current
Customer Service Cashier
Walmart
10.2008 - 12.2012
High School Diploma -
Colegio Marcelino Champagnat
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