Karl Fiedler
San Antonio,FL
Summary
Dependable professional with strong background installing, maintaining, and repairing systems and components Including installation of electrical and gas connections, plumbing in water supply and drain lines. Experience with HVAC and refrigeration equipment. Excellent customer service and communication skills. Maintains equipment safety and performance with in-depth inspections and corrections. Dedicated to quality and always professional. Maintains equipment safety and performance with in-depth inspections and corrections. Dedicated to quality and always professional.
Overview
14
14
years of professional experience
Work History
Service Technician
Whaley Food Service
Lexington, SC
09.2013 - Current
- Troubleshoot, repair, and install restaurant equipment.
- Perform regular preventive maintenance.
- Communicate with food industry professionals to ensure equipment is working properly.
- Monitoring truck inventory and ensuring necessary supplies needed to maintain and repair equipment are available for first-time fixes.
- Use a computer program to keep a log of repairs and services needed.
- Create service tickets and quotes for repair.
- Responded quickly to emergency calls from clients needing immediate assistance.
- Adding notes, hours, and parts used and/or needed for customer billing.
- Installation of new kitchen equipment, including electrical, gas, water, and drain connections, while providing excellent customer service to restaurant professionals.
- Followed all safety protocols while performing work in potentially hazardous environments.
Service Technician
Global Equipment
Brandon, FL
11.2011 - 09.2013
- Troubleshoot and repair restaurant equipment.
- Perform preventive maintenance.
- Communicate with food industry professionals to ensure equipment is working properly
- Monitoring truck inventory and ensuring necessary supplies needed to maintain and repair equipment are available
- Reorder truck stock and supplies as needed.
- Maintain a neat and orderly truck
- Keep a log of repairs and services needed.
- Creating tickets for repair hours and parts used for customer billing.
- Installation of new kitchen equipment and providing excellent customer service to restaurant professionals.
HVAC Technician
Watson Realty
Jacksonville, FL
03.2011 - 10.2011
- Install and repair residential and commercial HVAC equipment.
- Perform regular preventive maintenance on HVAC equipment.
- Communicate with customers and homeowners to ensure equipment is working properly.
- Monitoring truck inventory and ensuring necessary supplies needed for repairs and installs.
- Keep a log on service tickets for type of repair, hours, and parts used for customer billing.
- Provided excellent customer service to customers and homeowners.
Education
Air Conditioning Refrigeration & Heating Technology Certificate -
Florida State College at Jacksonville
EPA Certified Universal Technician -
ESCO Institute
General Education Diploma -
Milwaukee Area Technical College
Skills
- Customer Service
- Work Documentation
- Work order prioritization
- Quality Assurance
- Time tracking
- Technical Support
- Equipment Troubleshooting
- Preventive Maintenance
- Regulatory Compliance
- Service ticket accuracy
- Plumbing
- Hand tool knowledge
- Installation and Repair
- Work with Minimal Supervision
- Operating Test Equipment
- Mechanical Aptitude
- Equipment Inspection
- Diagnostics skill
- Power tool proficiency
- Troubleshooting and diagnosis
Timeline
Service Technician
Whaley Food Service
09.2013 - Current
Service Technician
Global Equipment
11.2011 - 09.2013
HVAC Technician
Watson Realty
03.2011 - 10.2011
Air Conditioning Refrigeration & Heating Technology Certificate -
Florida State College at Jacksonville
EPA Certified Universal Technician -
ESCO Institute
General Education Diploma -
Milwaukee Area Technical College
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