Summary
Overview
Work History
Education
Skills
Accomplishments
Trainingsandcertifications
Personalinterests
Volunteeractivities
Community Service
Projects
Coursework
Certification
Languages
Timeline
Generic

Karl Toussaint

New York,NY

Summary

Highly skilled management professional with a strong focus on overseeing daily operations and ensuring seamless shift transitions. Demonstrates a proven ability to collaborate effectively with teams and consistently achieve results, while adapting to changing needs. Recognized for expertise in conflict resolution and staff training, valued for reliability and flexibility in delivering exceptional outcomes.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Shift Supervisor

TemPositions
03.2023 - 10.2024
  • Oversee on-site trauma-informed social service delivery at city sanctuary hotels throughout New York City
  • Working cooperatively with hotel operations and security staff, welcome and engage migrant and asylum-seeking single adults, families with children, or adult families (without children)
  • Overseeing social services operations and seamless transitions from one shift to the next
  • Supervisors will manage daily social service operations and provide on the ground support and supervision for community associates who are responsible for completing culturally sensitive assessments and making referrals

Social Series – Reconnections

Favorite Healthcare Staffing
09.2022 - 10.2023
  • Provide crisis management and intervention services to individuals as needed
  • Conduct assessments to determine the needs and strengths of clients
  • Develop and implement individualized service plans
  • Collaborate with other professionals, such as therapists and social workers, to coordinate services
  • Advocate for clients and connect them with community resources

Assistant Operations Manager

Nordstrom
11.2021 - 11.2022
  • Took ownership the store’s back stockroom, including Designer Apparel, designer shoes, causal apparel, and accessories
  • Front of house responsibilities included planning for markdowns, racking, filling in merchandise, supporting in events, providing support for overnight floor moves
  • Lead a team of 15 employees during and 25 employees during holiday

Inventory Control Specialist

Nordstrom
03.2021 - 11.2021
  • Worked on RTVs, processed store-to-store transfers, cleared out beauty damages
  • Supported both Women’s store #210 and Men’s store #212 with inventory discrepancies
  • Created a strong relationship with the sale’s department managers to tackle continuous dilemmas
  • Learned applications such as the SMART tool, Central Ordering Tool, and worked reporting on Tableau
  • Reached out to vendors, buyers, and merchandise analyst to revolve direct to store P.O issues

Logistics/ Inventory Control

Nordstrom
06.2019 - 03.2021
  • Trained new employees to prepare and ship customer’s orders following quality, packing and shipping standards
  • Unpack, process ‘Customer Ready’ and deliver newly arrived merchandise to selling departments
  • Sorted and worked through merchandise going out bound to different stores, warehouses, or returning to vender
  • Utilize inventory management systems to scan, process and research merchandise shipments in accordance with our inventory control processes

Stock Leader

Tommy Hilfiger
08.2018 - 05.2019
  • Create and assign the daily tasks for 10 stock associates; check in with stock and sales associates to ensure the store is staying on track for replenishment
  • Process up to 500 shipments per overnight shift; scan boxes, process inventory, and organize it in the stockroom to maintain inventory standards
  • Partnered with store leads to ensure quickly-selling items are replenished in a timely manner and all registers are attended
  • Perform inventory audits to ensure all inventory was accounted for

Education

Bachelor of Arts - Psychology, Art History

City College of New York
New York, NY

Associate - Liberal Arts

Bronx Community College
Bronx, NY

Radiology

Center For Allied Health Education
Brooklyn, New York
06-2025

Skills

  • Microsoft Office
  • Strategic thinking
  • Employee training
  • Cash handling
  • Workplace safety
  • Staff management
  • WordPress
  • Canon Camera Systems

Accomplishments

  • Supervised team of 15-25 staff members.

Trainingsandcertifications

  • Loss Prevention Training, 2018
  • Hazmat Training, 2019

Personalinterests

  • Photography
  • Art History

Volunteeractivities

  • Breast Cancer Walk, 2017
  • Aids Walk, 2018

Community Service

Harlem Children’s Zone, Participant, 10/01/08, 06/01/19, Meet regularly with college counselor for mentorship and academic guidance; participate in enrichment programming and workshops.

Projects

Psychology of Women, Domestic Violence Research Project, 12/01/17, Conducted research on women in New York who have experienced domestic violence; examined the number of cases, the cases that are reported, and the outcomes for domestic violence.

Coursework

  • Abnormal Psychology
  • Social Psychology
  • Psychology of Women
  • Child Psychology
  • Developmental Psychology
  • African American Psychology

Certification

  • ServSafe Food Handler's Certification
  • Basic Life Support Certification (BLS)
  • Home Health Aide (HHA) Certification
  • CPR/AED Certification

Languages

English
Native or Bilingual
Spanish
Elementary
Creole
Native or Bilingual

Timeline

Shift Supervisor

TemPositions
03.2023 - 10.2024

Social Series – Reconnections

Favorite Healthcare Staffing
09.2022 - 10.2023

Assistant Operations Manager

Nordstrom
11.2021 - 11.2022

Inventory Control Specialist

Nordstrom
03.2021 - 11.2021

Logistics/ Inventory Control

Nordstrom
06.2019 - 03.2021

Stock Leader

Tommy Hilfiger
08.2018 - 05.2019

Associate - Liberal Arts

Bronx Community College

Bachelor of Arts - Psychology, Art History

City College of New York

Radiology

Center For Allied Health Education

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Karl Toussaint