Karla Alvarez
San Bernardino,CA
Summary
Highly organized Front Desk Receptionist with exemplary multitasking, time management, and customer service skills. Responsible professional willing to go extra mile to assist others with solving problems. Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration.
Overview
6
6
years of professional experience
Work History
Front Desk Receptionist
Mission Imaging
Colton
03.2024 - Current
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Maintained confidentiality of sensitive data to protect customer and business information.
Front Desk Receptionist
MAPEI
San Bernardino, CA
01.2019 - 02.2022
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Handled challenging situations involving disgruntled customers tact diplomacy ultimately resolving issues satisfaction both parties involved.
Education
High School Diploma -
San Gorgonio
San Bernardino06.2002
Skills
- Telephone Etiquette
- Time Management
- Customer Service
- Listening Skills
- Cash Handling
- Problem-solving skills
- Scheduling
- Appointment Scheduling
- Verbal and written communication
- Administrative Skills
- Scheduling appointments
- Office Organization
Languages
Spanish
Full Professional
Timeline
Front Desk Receptionist
Mission Imaging
03.2024 - Current
Front Desk Receptionist
MAPEI
01.2019 - 02.2022
High School Diploma -
San Gorgonio