Karla Barahona
Woodbridge,VA
Summary
Seasoned Guest Service Specialist with background in high-end hospitality and customer service environments. Familiarity with handling guest inquiries, resolving complaints, and ensuring customer satisfaction. Strengths include strong communication skills, adaptability to diverse situations, and capacity to thrive in fast-paced settings. Made significant contributions towards enhancing overall guest experience and satisfaction levels in previous roles.
Overview
8
8
years of professional experience
Work History
Guest Service Specialist
AC Hotels By Marriott
Oxon Hill, MD
02.2024 - 04.2024
- Assisted with training new employees on proper front desk protocol.
- Answered phone calls promptly and directed inquiries appropriately.
- Maintained accurate records of all guest transactions within the computer system.
- Created reports summarizing customer feedback regarding their experience at the hotel.
- Updated reservation systems with current availability information.
- Verified accuracy of room rates, special packages, discounts, and other billing procedures prior to check-out.
- Planned travel for employees and visited other hotel locations for hospitality conferences.
Front Desk Agent
Residence Inn Marriott
Springfield, VA
05.2016 - 02.2017
- Performed light housekeeping duties such as stocking supplies or cleaning surfaces.
- Provided excellent customer service while upholding company policies.
- Processed payments accurately and efficiently.
- Maintained cleanliness of lobby area at all times.
- Managed cash drawer responsibly throughout shift.
- Assisted with check-in and check-out procedures for guests.
Education
High School Diploma -
Woodbridge High School
Woodbridge, VA06-2009
Some College (No Degree) - General Studies
Northern Virginia Community College
Woodbridge, VASkills
- Guest Relations
- Reservation Management
- Complaint Handling
- Concierge support
- Data Entry
- Information Protection
- Computer Skills
Languages
Spanish
Native/ Bilingual
Software Skills
- Microsoft Office
- FOSSE
- OPERA
- MARSHA
- Salesforce
Timeline
Guest Service Specialist
AC Hotels By Marriott
02.2024 - 04.2024
Front Desk Agent
Residence Inn Marriott
05.2016 - 02.2017
High School Diploma -
Woodbridge High School
Some College (No Degree) - General Studies
Northern Virginia Community College
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