Karla Castro
Boulder Foot and Ankle
Las Vegas
1
Language
1
Certification
5
years of professional experience
Dynamic medical receptionist with expertise in front desk operations at Boulder Foot and Ankle. Proven ability to enhance patient satisfaction through effective appointment scheduling and empathetic communication. Bilingual and skilled in medical terminology, I streamlined office processes, contributing to a positive work environment and improved patient flow.
Work History
Medical Receptionist
3 Years 5 Months- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
- Contributed to a positive work environment by collaborating effectively with colleagues and supporting team initiatives.
- Transcribed phone messages and relayed to appropriate personnel.
- Streamlined appointment scheduling for improved patient flow and reduced wait times.
- Improved front office organization by implementing new filing systems and maintaining cleanliness in waiting areas.
- Increased patient satisfaction by answering inquiries with empathy and professionalism.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Answered phone calls and messages for Number-physician Type medical facility, scheduling appointments, and handling patient inquiries.
- Assisted with medical coding and billing tasks.
- Placed new supply orders, managed inventory and restocked clerical spaces.
Sales Associate
7 Months- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Answered customer questions about sizing, accessories, and merchandise care.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Engaged with customers to effectively build rapport and lasting relationships.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Collaborated with team members to achieve monthly sales targets.
- Managed efficient cash register operations.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Performed cash, card, and check transactions to complete customer purchases.
Education
Master Of Medical Science - Nursing
Skills
Front desk operations
Telephone etiquette
Appointment scheduling
Medical terminology
Office administration
Bilingual
Accomplishments
- Assisted concierge with special projects, completing tasks ahead of schedule.
- Received high score ratings from guest surveys due to professionalism, exceptional service and quick response times.
- Achieved Result through effectively helping with Task.
- Supervised team of Number staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Documented and resolved Issue which led to Results.
- Achieved Result by introducing Software for Type tasks.
Certification
- Area of certification Training - Timeframe
Languages
Spanish
Native or Bilingual
Interests
Enjoy participating in activity for overall physical and mental well-being.
Regularly practice mindfulness and meditation for overall wellness.
Gym Workouts
Swimming
Volunteer Work
Timeline
Medical Receptionist
Boulder Foot and Ankle
03.2023 - CurrentRead More
Sales Associate
Calvin Klein
11.2021 - 06.2022Read More
North West Career College
Master Of Medical Science from Nursing
Read More