Karla Corsini

• Managed client relationships to enhance customer satisfaction and retention.
• Developed tailored solutions to meet diverse client needs and expectations.
• Coordinated cross-functional teams to deliver seamless account management services.
• Responsible for overseeing a fleet of drivers, routing freight, and ensuring timely deliveries for customers. Serve as the direct link between the trucking fleet.
• Managing day to day operations for assigned drivers, tracking loads, and resolving scheduling issues.
• Acting as a primary point of contact for drivers, utilizing internal messaging systems to relay route details, dispatch times, and load requirements.
• Mentoring drives, tracking Key Performance Indicators and ensuring all Department of Transportation (DOT) compliance and safety regulations are met.
• Coordinating with customers and warehousing staff to minimize delays during pickup and drop-off.

Cowan Systems is the Dedicated Transportation Carrier for all BJ's Wholesale Clubs that includes stores of about 370 and all 3 Distribution Centers located in Uxbridge, MA, Burlington, NJ and Jacksonville, FL.

• Supervised, hired, trained, evaluated and motivated team of Fleet Managers and Drivers and managed day-to-day activities of Transportation.
• Collaborated with regional dispatch centers to coordinate dispatch of company transport drivers and common carriers to BJ's Wholesale stores throughout New England to affect maximum efficiency and savings on deliveries.
• Hired, trained and supervised terminal personnel to meet and exceed customer expectations.
• Dispatched drivers and tracked on-time deliveries.
• Reviewed drivers' logs, hours of service and other requirements to ensure compliance with all rules and regulations
• Initiated initial responses to emergencies involving transport personnel and resources, completed vehicle and industrial accident reports and assisted in investigations as necessary.
• Reviewed e-logs and Omnitracs system data to identify service hours violations, driver speed issues and fleet safety performance problems.
• Maintained working knowledge of federal, state and local rules and regulations and ensured that all personnel were in compliance with all applicable regulations and internal policies.
• Facilitated dispatch support to manage emergencies while supporting operational efficiency.
• Communicated with dispatched personnel and drivers to ensure efficiency.
• Conducted internal program reviews to assess compliance with regulatory requirements and company policies.
• Performed functions with required repeated bending, standing and reaching.
• Used TMW database to maintain and oversee company fuel and mobile communications programs.
• Supervised worker efficiency and rectified issues with performance. Reporting to BJ's daily on service levels. Non delivery of loads - breakdowns - hours of service etc.
• Conduct ongoing safety audits, meet with individual fleet members attend company safety meetings and participate or direct other work activities designed to promote work safety and encourage continuing education among the fleet.
• Consistently develop exceptional customer relationships and earned a reputation for exceeding service standard goals.

• Primarily responsible for the scheduling and coordinating all Inbound Freight, volume of typically 250-350 loads per day, to support the product flow of goods into all 3 DC's with highest levels of service at the lowest sustainable cost.
• Handle all issues from accepting the load through the EDI/TMS tendering system, scheduling with the vendor and assuring the load makes on-time delivery by due date provided by BJ's.
• Responsible for maintaining Drop Trailer pools at each Vendor, scheduling Maintenance when necessary to keep Fleet running efficiently.
• Extremely heavy email and communication with internal personnel and customer on site (Distribution Center Employees) and outside vendors.
• Address all Vendor delay issues with regard to product delays or order issues by communicating directly with BJ's Transportation planners in a timely manner.
• Process and enter payroll for drivers, typically 50-100 drivers Manifests per day into ensure drivers are paid correctly for delivered dedicated loads.
• Coordinate and maintain payroll records for all assigned personnel
• Utilize TMW software system for tracking/organizational purposes. Maintain 4 planning boards simultaneously. Work directly with the Terminal Manager and Fleet Managers following the progress of loads hourly, daily. Addressing any issues with driver breakdowns or missed loads.
• Answer and make phone calls working in an extremely fast pace office environment.
• Responsible for general clerical duties including scanning, filing, copying etc.

• Collaborated and communicated with various team members, business partners and vendors.
• Played critical role in operational success of procurement, sourcing and vendor management, focusing on analyzing and troubleshooting issues and delivering speedy resolutions.
• Implemented supplier rating system to better identify issues with supplier performance.
• Reviewed and assessed customer data in real-time to discover and immediately address errors and anomalies before issues occurred.
• Resolved problems and managed multiple tasks using strong planning and process management abilities.
• Compiled and analyzed data and presented updates on sales and supply chain requirements.
• Identified inefficiencies within supply chain and implemented strategies resulting in improved performance.
• Conducted vendor monitoring and supply chain management activities in compliance with internal logistics standards.

• Monitored loss prevention operations to reduce impact of loss and identify theft and fraud.
• Monitored loss prevention operations to minimize impact of shrink and identify theft and fraud.
• Obtained positions of increasing responsibility based on expertise in loss prevention and store operations.
• Maintained documents of all loss prevention activity.
• Checked and secured building entrances.
• Checked product before it was loaded onto trailers for delivery.
• Scanned shipping lanes to confirm what should go on that trailer should be on and review any discrepancy's
• Patrolled buildings, facilities and perimeter areas to prevent damage to property.
• Acted as first responder for medical emergencies, included incoming calls and code red situations.

• Checked into questionable claims, interviewing agents and claimants to resolve errors and omissions.
• Conducted secondary evaluations of original investigations documentation and reports to facilitate smooth resolutions.
• Verified liability extent with reviews of police reports, medical treatment histories and other records.
• Investigated properties, classified damages and created estimates outlining repair costs.
• Gathered and documented evidence to support court proceedings.
• Spearheaded claims negotiations up to $25,000 and contributed to litigation processes for unsuccessful settlements.
• Prepared departmental contracts for attorney approval.
• Determined insurance coverage levels and restrictions by thoroughly examining claims forms and associated records.
• Effectively controlled the release of proprietary and confidential information for general client lists.

• Contacted injured parties and legal representatives to negotiate final settlements for claims.
• Investigated potentially fraudulent claims with focus on thoroughness, quality and cost control.
• Developed connections with local fraud bureaus, district attorneys' offices and professional associations.
• Complied with company and insurance client's guidelines in claims processes, estimate writing and closing of claims.
• Adhered to company and insurance client's guidelines in claims processes, estimate writing and claim closures.
• Conducted interviews, gathered detailed information and completed field investigations.
• Managed caseload of 30 clients each quarter.
• Obtained all necessary information to complete proper evaluation of injury claims.
• Effectively controlled the release of proprietary and confidential information for general client lists.
• Prepared departmental contracts for attorney approval.