Karla Daniel
San Antonio,TX
Summary
Dynamic and results-driven professional with extensive experience in the food service industry, notably at Taco Shop Ind. Proven track record in employee training and customer service excellence. Skilled in inventory management and conflict resolution, consistently enhancing team productivity and guest satisfaction. Strong accounting skills complement a focus on operational efficiency.
Overview
2025
2025
years of professional experience
Work History
Shift Lead
Taco Shop Ind.
- Supervised team members to ensure efficient operations and adherence to safety standards.
- Trained new staff on food preparation techniques and customer service protocols.
- Managed inventory levels, placing orders to maintain stock availability.
- Implemented operational improvements, enhancing workflow efficiency and team productivity.
- Multi tasked in all positions as needed.
Night Manager
Taco Shop Ind.
04.2020 - 09.2024
- Supervised nightly operations to ensure compliance with company standards and policies.
- Managed staff scheduling, optimizing labor allocation for peak service times.
- Trained new employees on food safety protocols and customer service excellence.
- Resolved customer complaints efficiently, enhancing overall guest satisfaction.
- Responsible for closing out registers and sales and doing deposits. Ensuring employees closed properly. Locking up safe and store.
- Multi tasked in all positions as needed.
- Great at resolving conflict between employees as well as difficult customers.
CSR, Sales
Pizza Hut
01.2019 - 03.2020
- Delivered exceptional customer service, ensuring satisfaction with orders and dining experiences.
- Processed sales transactions accurately and efficiently using point-of-sale systems.
- Assisted in inventory management by tracking stock levels and placing orders as needed.
- Collaborated with team members to maintain cleanliness and organization of workstations.
- Worked both windows and lobby at a million dollar store.
- Multi tasked in all positions as needed.
Bartender Shift Manager
My House and Dragon Sports Bers
03.2014 - 09.2016
- Supervised daily operations to ensure efficient workflow and customer satisfaction.
- Trained and mentored new bartenders on service standards and drink preparation techniques.
- Managed inventory levels, ordering supplies to maintain optimal stock for bar operations.
- Developed and implemented training programs for staff to enhance service quality.
- Served fast quality drinks. Always adapting to customer wants.
- At times had to open and close 2 different bars. Making sure deliveries were processed and money was ready to go.
Education
GED -
South
Wichita, KSVarious Certifications - A&P Mechanic. Sheetmetal Tech.
Wichita Area Vo Tech
Wichita, KSSkills
- Customer service focus
- Employee training
- Guest service
- Team motivation
- Great accounting skills
Timeline
Night Manager
Taco Shop Ind.
04.2020 - 09.2024
CSR, Sales
Pizza Hut
01.2019 - 03.2020
Bartender Shift Manager
My House and Dragon Sports Bers
03.2014 - 09.2016
Shift Lead
Taco Shop Ind.
GED -
South
Various Certifications - A&P Mechanic. Sheetmetal Tech.
Wichita Area Vo Tech