Summary
Overview
Work History
Education
Skills
Timeline
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Karla Dingle

Houston

Summary

Versatile Inventory Specialist with advanced problem-solving and time management abilities. Proficient project coordinator and administrative leader. Highly familiar with inventory counts, business audits and documentation requirements.

Overview

4
4
years of professional experience

Work History

Inventory Specialist

Kiewit
06.2021 - Current
  • Completed physical inventory counts each month.
  • Performed data entry and completed proper paperwork.
  • Recorded information, shortages and discrepancies to keep records current and accurate.
  • Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.

Hotel Front Desk Agent (Part-Time)

Ambridge Hospitality
05.2023 - 11.2023
  • Enhanced guest satisfaction by efficiently managing check-ins and checkouts.
  • Streamlined reservation processes for improved booking experience and increased room occupancy rates.
  • Maintained strong relationships with guests, addressing concerns promptly and effectively to ensure repeat business.
  • Increased hotel revenue by effectively upselling room upgrades, amenities, and additional services.
  • Collaborated with housekeeping and maintenance teams to maintain high standard of cleanliness in rooms and common areas.
  • Improved front desk efficiency by maintaining organized records of guest reservations, payments, and special requests.
  • Contributed to the development of promotional materials for events held at the hotel, increasing event bookings.
  • Managed a high volume of incoming calls professionally while maintaining an exceptional level of customer service.

Front Desk Agent

Ambridge Hospitality/ Homewood Suites (part-time)
05.2023 - 10.2023
  • Took reservations over phone, in person, and via computer for guests and provided confirmation information.
  • Collected room deposits, fees, and payments.
  • Answered customer telephone calls promptly and appropriately handled needs.
  • Used internal software to process reservations, check-ins and check-outs.
  • Responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests making and modifying reservations hotel operator and concierge duties. Providing attentive courteous and efficient service to all guests prior to arrival and throughout their stay while maximizing room revenue and occupancy.

Inventory Control Specialist

Hood Container
10.2020 - 05.2021
  • Audited and corrected discrepancies in inventory numbers.
  • Completed physical inventory counts each month.
  • Recorded information, shortages and discrepancies to keep records current and accurate.
  • Completed daily cycle counts to maintain accuracy of records.

Customer Service Representative

Spx Flow
01.2020 - 04.2020
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer requests for products, services and company information.
  • Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.

Education

Bachelor of Science - Business Management

University of Nebraska - Lincoln
Lincoln, NE

Skills

  • Asset Protection Expertise
  • Audit Counts
  • Corrective Actions
  • Customer Buying Habits
  • Telephone Management
  • Order Taking
  • Refunds and Exchanges
  • Loading and Unloading

Timeline

Hotel Front Desk Agent (Part-Time)

Ambridge Hospitality
05.2023 - 11.2023

Front Desk Agent

Ambridge Hospitality/ Homewood Suites (part-time)
05.2023 - 10.2023

Inventory Specialist

Kiewit
06.2021 - Current

Inventory Control Specialist

Hood Container
10.2020 - 05.2021

Customer Service Representative

Spx Flow
01.2020 - 04.2020

Bachelor of Science - Business Management

University of Nebraska - Lincoln

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Karla Dingle