Karla Dominguez-Vasquez
Rancho Cucamonga,CA
Summary
Dynamic and results-driven professional with extensive experience at AMC Theatres, excelling in customer service and team leadership. Proven track record in optimizing operations and enhancing guest satisfaction through effective problem-solving and time management. Skilled in equipment maintenance and training staff to achieve high performance in fast-paced environments.
Overview
5
5
years of professional experience
Work History
Hourly Manager
AMC Theatres
11.2024 - Current
- Supported team in daily operations, ensuring tasks completed efficiently and on schedule.
- Resolved guest concerns and escalations with professionalism and empathy, maintaining high customer satisfaction.
- Operated and maintained digital cinema projectors and audio systems to ensure smooth, on-time show starts.
- Conducted routine equipment cleaning and maintenance to prevent downtime and extend equipment life.
- Stayed composed under pressure while troubleshooting technical issues in real time with minimal disruption to guests.
- Guided and supported team members through troubleshooting projection, audio, and software issues to minimize downtime.
Kitchen Manager
AMC Theatres
12.2022 - 11.2024
- Directed back-of-house operations in a high-volume, fast-paced kitchen, ensuring consistent quality and timely order delivery.
- Coordinated inventory management, reducing waste through effective stock control.
- Trained, scheduled, and managed back-of-house staff to maintain productivity and meet labor cost targets.
- Oversaw equipment maintenance and coordinated repairs to prevent downtime during service.
Supervisor
AMC Theatres
04.2022 - 12.2022
- Oversaw daily operations, ensuring adherence to safety protocols and quality standards.
- Managed inventory and ordering for all F&B items, minimizing waste and controlling costs while maintaining stock levels.
- Designed and implemented a new training curriculum focused on menu accuracy, suggestive selling, and upselling techniques.
Crew Member/Crew Leader
AMC Theatres
03.2021 - 04.2022
- Delivered exceptional customer service, ensuring satisfaction and resolving issues promptly.
- Operated point-of-sale systems efficiently, processing transactions accurately.
- Maintained cleanliness and organization in work areas, adhering to health and safety standards.
Education
Bachelor of Science - International Business
California State Polytechnic University, Pomona
Pomona, CA05-2026
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Verbal and written communication
- Complex Problem-solving
Timeline
Hourly Manager
AMC Theatres
11.2024 - Current
Kitchen Manager
AMC Theatres
12.2022 - 11.2024
Supervisor
AMC Theatres
04.2022 - 12.2022
Crew Member/Crew Leader
AMC Theatres
03.2021 - 04.2022
Bachelor of Science - International Business
California State Polytechnic University, Pomona
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