Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
Generic

Karla Fuentes Reyes

Peoria,AZ

Summary

Dynamic Food & Beverage Supervisor at Desert Diamond Casino with a proven track record in employee training and performance management. Expert in regulatory compliance and conflict resolution, I enhanced operational efficiency and guest satisfaction through effective team building and problem-solving strategies. Committed to fostering a positive work environment and achieving exceptional service standards.

Overview

8
8
years of professional experience

Work History

Front Desk Receptionist

Desert Sun Smiles
Glendale, AZ
11.2024 - Current
  • Greet and check in patients, verify insurance information, and confirm appointments in a friendly and efficient manner.
  • Answer and direct phone calls, schedule, reschedule, and confirm appointments, ensuring optimal office flow.
  • Manage patient records, including data entry, updating medical history, and maintaining confidentiality in accordance with HIPPA regulations.
  • Handle patient billing inquiries, process payments, and provide assistance with insurance verification.
  • Coordinate with dental staff to ensure timely preparation for patients visits and maintain organized patient scheduling.

Food & Beverage Supervisor

Desert Diamond Casino
Glendale, AZ
06.2024 - Current
  • Managed daily operations of food and beverage outlets, ensuring efficient service and quality compliance.
  • Ensured adherence to health and safety regulations, including sanitation procedures and alcohol service laws.
  • Trained staff on POS systems and cash handling procedures to enhance operational efficiency.
  • Implemented operational procedures that improved efficiency and guest satisfaction.
  • Scheduled staff shifts based on business needs, optimizing workforce allocation.
  • Addressed guest and staff concerns promptly, ensuring a positive experience through effective solutions.
  • Fostered a productive team environment through strong leadership and communication skills.
  • Audited cash drawers and supervised cleaning activities at shift's end to maintain accuracy and sanitation.
  • Managed time effectively to ensure tasks were completed on schedule and deadlines were met.

Dental Assistant

Sea Mar Community Health Center
Battle Ground, WA
01.2024 - 06.2024
  • Organized and managed patient appointments, coordinated with other staff members, and efficiently used time and resources by keeping precise records and schedules.
  • Conducted patient preparation procedures by escorting patients to dental rooms, accurately identifying patient information, and preparing necessary equipment.
  • Provided chairside assistance to the dentist by handling dental instruments, maintaining proper suction control, and patient management with sound judgment and minimal direction.
  • Effectively manage sterilizing procedures for all dental instruments while maintaining the highest standards of cleanliness and adhering to standards set by The Joint Commission.

Receptionist

Sea Mar Community Health Center
Battle Ground, WA
07.2023 - 01.2024
  • Managed incoming calls on a multi-line phone system and effectively resolved inquiries by directing calls, taking messages, and making appropriate adjustments to patient accounts.
  • Effectively managed front desk operations including scheduling, registering new patients, completing check-ins, sorting and resolving in-basket requests, sorting incoming and outgoing mail, managing health records, and scanning, faxing, and filing documents.
  • Maintained and monitored inventory levels of office supplies and equipment for the front and back office.
  • Managed patient co-payments and insurance verifications. Completed patient accounts with proof of income for our sliding fee scale.

Food and Beverage Assistant Manager

Fantasy Springs Resort Casino
Indio, CA
12.2019 - 01.2023
  • Independently managed projects in high-demand operations to effectively increase sales and continue the timely flow of inventory goods within the F&B department.
  • Increased staff morale by providing support in day-to-day operations, and effectively resolved staff conflict.
  • Managed weekly inventories, placed orders in high quantities, oversaw reports, and structured staff schedules.
  • Coordinated training and development for department staff to enhance product knowledge, service skills, and professionalism.
  • Conducted regular meetings with staff members to discuss progress towards goals.
  • Resolved customer complaints promptly and professionally.
  • Managed and trained staff in food and beverage service standards, procedures, and regulations.
  • Managed staff scheduling, payroll, and performance evaluations.

Cashier

Fantasy Springs Resort Casino
Indio, CA
07.2017 - 12.2019
  • Facilitated customer interactions by greeting and ensuring my support when requested.
  • Accurately handled cash and credit card transactions and operated a POS system to ensure proper records for both the company and the customer.
  • Accurately managed guest orders and complete high volume requests.
  • Maintained all work areas clean and organized to increase ease of productivity.

Education

Bachelors of Science - Business Administration, Human Resources Management

Western Governors University
Salt Lake City, UT
12.2025

Associate of Arts - Sociology

College of the Desert
Palm Desert, CA
12.2020

Skills

  • Employee training
  • Performance management
  • Regulatory compliance
  • Conflict resolution
  • Customer service
  • Team building
  • Time management
  • Scheduling staff
  • Problem-solving
  • Critical thinking
  • Interpersonal skills
  • Staff management

Languages

Spanish
Native/ Bilingual

References

References available upon request.

Timeline

Front Desk Receptionist

Desert Sun Smiles
11.2024 - Current

Food & Beverage Supervisor

Desert Diamond Casino
06.2024 - Current

Dental Assistant

Sea Mar Community Health Center
01.2024 - 06.2024

Receptionist

Sea Mar Community Health Center
07.2023 - 01.2024

Food and Beverage Assistant Manager

Fantasy Springs Resort Casino
12.2019 - 01.2023

Cashier

Fantasy Springs Resort Casino
07.2017 - 12.2019

Bachelors of Science - Business Administration, Human Resources Management

Western Governors University

Associate of Arts - Sociology

College of the Desert

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