Karla Gomez
Cleveland
Summary
Motivated and customer-focused professional with a strong background in retail sales, call handling, and transaction processing, now seeking a remote position in sales or customer support. Skilled in building rapport with clients, resolving issues quickly, and meeting performance goals in high-volume environments. Adept at using point-of-sale systems and managing financial transactions with accuracy. Self-driven, tech-savvy, and equipped with excellent communication skills to deliver results and provide outstanding service in a remote setting.
Overview
1
1
year of professional experience
Work History
Cashier
A1 check cashing
Houston
12.2023 - 03.2024
- Issued receipts, refunds, credits or change due to customers.
- Answered customer inquiries regarding store policies and procedures.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Resolved customer complaints professionally in accordance with company policy.
- Followed company security procedures for handling large sums of money.
- Accepted cash and credit card payments, issued receipts and provided change.
- Conducted financial transactions such as deposits, withdrawals, and check cashing.
- Processed refunds, exchanges, voids and check cashing transactions as needed.
- Processed deposits, withdrawals, transfers, payments, check cashing and other related transactions accurately and efficiently.
- Performed teller duties including check cashing, coin redemption, money orders, traveler's checks and other financial transactions.
- Verified customer's identification for check cashing services.
- Assisted customers with check cashing, bill payment, and money orders.
- Performed teller transactions including check cashing, withdrawals and deposits in accordance with established policies and procedures.
- Maintained accurate records of all transactions including deposits, withdrawals, transfers and check cashing activity.
- Performed background checks on new employees prior to their employment at the district.
- Explained account information to customers in detail as needed.
- Balanced cash drawers on a daily basis.
- Provided exceptional customer service while accurately processing routine transactions.
- Verified customers' identification to ensure compliance with laws and regulations.
- Resolved customer complaints quickly and efficiently in order to maintain positive relationships with clients.
Cashier
Burlington
Houston
06.2023 - 11.2023
- Issued receipts, refunds, credits or change due to customers.
- Stocked shelves with merchandise when needed.
- Answered customer inquiries regarding store policies and procedures.
Education
Elsik High School
Houston, TXSkills
- Cash handling
- Customer service
- Transaction processing
- Sales transactions
- Point of sale operations
- Effective communication
- Attention to detail
- Team collaboration
- Retail merchandising
- Merchandise restocking
- Credit and cash transactions
- POS systems
- Cash drawer balancing
- Empathy and patience
- Refunds and exchanges
- Money handling
- Clear communication
- ID verification
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Cashier
A1 check cashing
12.2023 - 03.2024
Cashier
Burlington
06.2023 - 11.2023
Elsik High School