Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Karla Gaitan

City Of Los Angeles,CA

Summary

Dynamic leader with a proven track record at McDonald's Restaurant, enhancing customer satisfaction by over 20% through effective team leadership and innovative problem-solving. Expert in staff training and development, excelling in both verbal communication and time management. Skilled in transforming challenges into opportunities, ensuring high-quality service delivery. Talented Manager with expert team leadership, planning, and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.

Overview

5
5
years of professional experience

Work History

Manager

McDonald's Restaurant
07.2019 - Current
  • Accomplished multiple tasks within established timeframes.
  • Enhanced customer satisfaction by implementing efficient floor management strategies and maintaining a clean, inviting dining environment.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Cross-trained existing employees to maximize team agility and performance.
  • Improved customer satisfaction scores by overhauling customer service protocols and training staff in customer engagement techniques.
  • Collaborated with the kitchen staff to ensure timely delivery of high-quality meals during peak periods.

Education

High School Diploma -

Alliance Ted K. Tajima High School
Los Angeles, CA
06.2021

Skills

  • Team Leadership
  • Time Management
  • Verbal and written communication
  • Complex Problem-Solving
  • Staff Training and Development

Languages

Spanish
Native or Bilingual

Timeline

Manager

McDonald's Restaurant
07.2019 - Current

High School Diploma -

Alliance Ted K. Tajima High School

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Karla Gaitan