Karla Gaona
Las Vegas,NV
Summary
A personable professional enjoys engaging with customers. Knowledgeable about different types of brews and concoctions. Consistently delivers exemplary customer service. Remains calm and composed in busy work settings.
Overview
5
5
years of professional experience
Work History
Barista
Starbucks
Las Vegas, Nevada
06.2025 - Current
Barista
Starbucks
Henderson, Nevada
09.2021 - 03.2024
- Crafted high-quality beverages using established recipes and techniques.
- Operated espresso machines and coffee brewing equipment efficiently during peak hours.
- Prepared and served coffee, espresso drinks, blended coffees and teas.
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
- Provided exceptional customer service by engaging with customers and addressing inquiries.
- Provided excellent customer service by responding to inquiries quickly and professionally.
- Maintained cleanliness and organization of the workspace, following health and safety standards.
- Maintained calm demeanor during high-volume periods and special events.
- Managed morning rush of customers daily with efficient, levelheaded customer service.
- Collaborated with team members to enhance workflow and improve service speed.
- Assisted in training new baristas on beverage preparation and customer interaction skills.
- Trained new baristas on company policies and procedures regarding food handling safety standards.
- Handled cash register transactions accurately, ensuring smooth financial operations.
- Stocked supplies and ingredients, monitoring inventory levels to ensure availability.
- Learned recipes to ensure high-quality beverage consistency. for specialty coffee beverages and seasonal offerings.
- Described menu items to customers and suggested products based on stated preferences.
Line Cook/Boba Barista/Cashier/Server
Jazen Tea
Henderson, Nevada
09.2021 - 01.2022
- Assisted in cooking and assembling dishes for customer orders.
- Cooked multiple orders simultaneously during busy periods.
- Maintained cleanliness and organization of the kitchen workspace.
- Followed food safety and sanitation guidelines consistently.
- Followed proper food handling methods and maintained correct temperature of food products.
- Followed health and safety standards to ensure a safe working environment for employees and customers alike.
- Communicated effectively with other staff members regarding orders and menu changes.
- Collaborated with team members to ensure timely service.
- Collaborated with team members to ensure efficient workflow and high-quality service during peak hours.
- Set up and performed initial prep work for soups, sauces, and salads.
- Prepared food items consistently and in compliance with recipes, portioning, cooking and waste control guidelines.
- Kept stations stocked and ready for use to maximize productivity.
- Performed basic knife skills such as dicing onions or slicing meats.
- Weighed, measured and mixed ingredients, following recipes to produce quality dishes.
- Memorized new menu items and ingredients quickly to help customers select items meeting needs and preferences.
- Suggested new flavors or combinations of flavors to customers based on their preferences.
- Provided excellent customer service by addressing customer inquiries promptly and professionally.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Customized drink orders based on customer requests, demonstrating flexibility and attention to detail.
- Managed multiple tasks simultaneously while remaining organized in a fast-paced environment.
- Operated kitchen equipment safely and efficiently during meal prep.
- Plated dishes according to restaurant presentation standards before delivering them to customers.
- Customized drink orders based on customer requests, demonstrating flexibility and attention to detail.
Cashier
99 Ranch Market
Corona, California
06.2021 - 08.2021
- Handled cash, credit, and debit transactions accurately.
- Processed customer transactions efficiently at the checkout.
- Ensured clean and organized checkout area to enhance customer experience.
- Executed daily recovery tasks to maintain cleanliness and organization, supporting overall store operations.
- Assisted customers with product inquiries and store navigation.
- Helped customers find specific products, answered questions, and offered product advice.
- Answered customer questions and provided store information.
- Worked closely with front-end staff to assist customers.
- Supported workflow efficiency by taking on extra tasks.
Education
High School Diploma -
Lee V Pollard
Corona, CA06-2021
Skills
- Beverage preparation
- Cash handling
- Team collaboration
- Customer order customization
- Customer relationship management
- Food safety compliance
- Time management
- Effective communication
- Problem solving
- Attention to detail
- Employee training
- Workflow optimization
- High-volume service
- Adaptive and creative
- Safe food handling practices
- POS system operation
- Coffee and tea expertise
- Cooking
- Smoothie making
- Positive and professional
- Safe food handling
- Hospitality service expertise
- Order taking
- Hospitality and accommodation
- Multitasking and organization
- Food preparation
Timeline
Barista
Starbucks
06.2025 - Current
Barista
Starbucks
09.2021 - 03.2024
Line Cook/Boba Barista/Cashier/Server
Jazen Tea
09.2021 - 01.2022
Cashier
99 Ranch Market
06.2021 - 08.2021
High School Diploma -
Lee V Pollard