Karla Gonzalez
The Bronx
Summary
Dynamic and results-driven professional with extensive experience in customer service at Dunkin' Donuts. Proven ability to enhance guest satisfaction through effective problem-solving and transaction accuracy. Skilled in cash handling and payment processing, consistently maintaining balanced cash drawers while fostering a positive atmosphere for customers.
Overview
3
3
years of professional experience
Work History
Cashier
Dunkin Donuts & Baskin Robbins
The Bronx
09.2022 - Current
- Provided customer service to ensure guest satisfaction.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Cash handling and transaction accuracy
- Credit card and digital payment processing
Shift Manager
McDonald's
The Bronx
01.2025 - 06.2025
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Operated cash registers to process payments for goods and services.
- Resolved customer complaints in a professional manner.
- Balanced cash drawers at the end of each shift.
Education
Comercial Cashier - Vocational-Technical Education
Infotep
Santiago, Dominican Republic05-2022
High School Diploma -
Colegio Cuerpo De Cristo
Santiago, Dominican Republic08-2020
Skills
- Customer service
- Cash handling
- Payment processing
- Transaction accuracy
- Cash drawer balancing
- Product knowledge
- Problem solving
- Time management
- Credit and cash transactions
- Transaction handling
- Cash register operation
Languages
English
Full Professional
Spanish
Native/ Bilingual
References
References available upon request.
Timeline
Shift Manager
McDonald's
01.2025 - 06.2025
Cashier
Dunkin Donuts & Baskin Robbins
09.2022 - Current
Comercial Cashier - Vocational-Technical Education
Infotep
High School Diploma -
Colegio Cuerpo De Cristo
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