Summary
Overview
Work History
Education
Skills
Languages
Timeline
Server

Karla Granados

6937 Reisterstown Rd Apt1 Baltimore ,MD

Summary

Dedicated Server at Limoncello Baltimore, adept in exceptional customer service and safe food handling, significantly increased sales by upselling. Skillfully resolved complaints, ensuring customer satisfaction. Known for a strong work ethic and cultivating relationships with regulars, demonstrating both hard and soft skills vital for hospitality excellence.

Overview

1
1
year of professional experience

Work History

Server

Limoncello Baltimore
02.2024 - Current
  • Served food and beverages promptly with focused attention to customer needs.
  • Increased sales significantly by upselling higher-end products to customers.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Cultivated warm relationships with regular customers.
  • Detailed menu items to guests and addressed food allergy concerns.

Education

High School Diploma -

Forest Park High School
Forest Park High School
07.2024

Skills

  • Strong work ethic
  • Exceptional customer service
  • Cash handling
  • Guest engagement
  • Customer service
  • Safe food handling
  • Menu memorization
  • Food running

Languages

Spanish
Native or Bilingual

Timeline

Server

Limoncello Baltimore
02.2024 - Current

High School Diploma -

Forest Park High School

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Karla Granados