Karla Hernandez
Garland
Summary
Results-oriented leader with expertise in team management and operational efficiency in fast-paced environments. Skilled in problem-solving, conflict resolution, and performance enhancement to achieve organizational goals. Ready to leverage transferable skills in a new field while supporting team success and adapting strategies to meet evolving business needs.
Overview
2027
2027
years of professional experience
Work History
Supervisor / People Manager
Interface Security
Plano
2023 - Current
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Conducted performance reviews to identify development areas and guide employee growth.
- Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
- Ensured timely submission of timecards to facilitate payroll processing.
- Authorized employee PTO requests while ensuring adequate staffing to meet operational needs.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
Lead Intervention Specialist
Interface Security Systems
Plano
2019 - 2023
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows
- Recommended improvements to business systems or procedures to adapt to changing demands
- Collaborated with staff to achieve established targets
- Facilitated new hire processing and enhanced existing training programs
Intervention Specialist
Interface Security Systems
Plano
2016 - 2017
- Monitored live audio and video surveillance in command center to enhance inventory loss prevention and support client safety initiatives.
- Monitored live feeds and routed incoming calls to address events and issues at client locations promptly.
- Communicated effectively with all parties to ensure timely response and resolution for emergencies and non-emergency events.
Education
High School Diploma -
Memorial Pathway Academy
06.2014
Skills
- Recruitment and onboarding
- Performance evaluation
- Training and mentoring
- Effective team leadership
- Task management
- Timesheet management
- Policy enforcement
- Proficient in Microsoft Office / Excel
- Bilingual in English and Spanish
- Verbal and written communication
Languages
- English, Bilingual
- Spanish, Bilingual
Licenses Certificates
TMA Certificate
Alarm System Monitor - AR License
Alarm System Monitor - TX License
Alarm System Monitor - OR License
Timeline
Supervisor / People Manager
Interface Security
2023 - Current
Lead Intervention Specialist
Interface Security Systems
2019 - 2023
Intervention Specialist
Interface Security Systems
2016 - 2017
High School Diploma -
Memorial Pathway Academy