Karla Joseph
Lauderhill,FL
Summary
Results-oriented Sales Coordinator with expertise in inventory management and client relations. Skilled in communication and problem-solving, focused on enhancing customer satisfaction and optimizing sales processes. Proven ability to streamline order processing and analyze data, leading to increased sales efficiency and customer loyalty.
Overview
19
19
years of professional experience
Work History
Service Coordinator
Sheehan Buick GMC
Lighthouse Point, FL
09.2012 - Current
- Coordinated service schedules for customer appointments and vehicle maintenance.
- Communicated with customers to address inquiries and provide service updates.
- Maintained detailed records of service transactions and customer interactions.
- Supported marketing initiatives by promoting service specials to customers directly.
Sales Coordinator
Neiman Marcus Last Call
Sunrise, Florida
06.2017 - 04.2021
- Managed inventory levels to ensure product availability and optimal stock rotation.
- Maintained accurate records of sales transactions and inventory adjustments.
- Managed client relationships by responding promptly to inquiries and addressing any issues that arose during the course of a sale.
- Provided assistance throughout the entire sales process from initial contact through post-sale follow-up activities.
Service Coordinator
Mercedez Benz
Pompano Beach, Florida
11.2008 - 07.2011
- Coordinated service appointments for clients and ensured timely vehicle maintenance.
- Managed customer inquiries and provided detailed information about services offered.
- Implemented feedback mechanisms to gather customer insights for service improvements.
- Handled incoming calls and inquiries from customers regarding services offered.
Customer Relations Specialist
BMW
Coconut Creek, Florida
09.2007 - 11.2008
- Resolved customer escalations by directly engaging with clients to address concerns effectively.
- Coordinated service appointments based on customer needs and preferences to enhance satisfaction.
- Handled customer inquiries via phone and email to ensure timely responses.
Education
Associate of Arts - Libral Arts
Broward College
Fort Lauderdale, FL08-2001
Skills
- Customer relationship management
- Order processing
- Sales support
- Service appointment scheduling
- Record keeping
- Data analysis
- Conflict resolution
Timeline
Sales Coordinator
Neiman Marcus Last Call
06.2017 - 04.2021
Service Coordinator
Sheehan Buick GMC
09.2012 - Current
Service Coordinator
Mercedez Benz
11.2008 - 07.2011
Customer Relations Specialist
BMW
09.2007 - 11.2008
Associate of Arts - Libral Arts
Broward College