Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
Generic

Karla Ledezma

Indianapolis,IN

Summary

I am a Venezuelan immigrant with a Bachelor’s degree in Political Science, earned four years ago. I came to the United States seeking a better life after the political situation in my home country forced me to pursue new opportunities. Like many immigrants, I had to adapt and start from scratch, but I have always remained focused on my goal of returning to the career I studied with great passion. My life mission has always been to help others, regardless of the role I occupy. I am fully prepared, consistently delivering high-quality work, and I am deeply committed to working hard for the common good.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Sales Associate

Andy Mohr Kia
02.2025 - Current
  • Maintained up-to-date knowledge of inventory, features, and specifications to better serve customers.
  • Delivered exceptional customer service, addressing concerns and resolving issues promptly.
  • Developed strong relationships with customers for repeat business and referrals.
  • Closed sales by overcoming objections, asking for sales, negotiating price, and completing purchase contracts,

Sales

Rayskillman Kia
10.2024 - 01.2025
  • Negotiated purchase prices and explained sales, warranty, and optional products.
  • Cultivated strong relationships with clients, resulting in numerous referrals and repeat customers.
  • Answered telephone and email inquiries from potential customers.
  • Followed-up on warm Internet leads and responded to customer questions about vehicle availability, price, and options while fielding inquiries from various marketing websites.
  • Demonstrated exceptional product knowledge, allowing for personalized recommendations based on customer preferences and requirements.
  • Collaborated with finance team to secure optimal financing options for customers, ensuring a seamless purchasing process.
  • Boosted customer satisfaction by providing comprehensive information on vehicle features and options.
  • Closed sales by overcoming objections, asking for sales, negotiating price, and completing purchase contracts,
  • Exceeded monthly sales targets through consistent follow-up and excellent negotiation skills.
  • Delivered high-quality service by addressing customer concerns promptly and professionally.
  • Facilitated clear communication between dealership and customers during the finalization of sales transactions, ensuring all parties were fully informed throughout the process.

Project Manager

ServiceMaster
05.2023 - 10.2024
  • Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
  • Planned, designed, and scheduled phases for large projects.
  • Met project deadlines without sacrificing build quality or workplace safety.
  • Established effective communication among team members for enhanced collaboration and successful project completion.
  • Monitored progress against established goals, adjusting schedules and resources as needed to keep projects on track.
  • Identified plans and resources required to meet project goals and objectives.
  • Delivered exceptional customer satisfaction by proactively addressing client concerns and meeting or exceeding expectations throughout the engagement process.

Political Analyst

Polianalitica
02.2021 - 12.2021
  • Developed comprehensive reports for policymakers, resulting in more informed decision-making processes.
  • Built strong partnerships with industry counterparts, fostering a robust network of information-sharing resources within the field.
  • Led training sessions for junior analysts, equipping them with essential skills required for success in their roles.
  • Conducted qualitative and quantitative analysis of political developments, supporting effective policymaking strategies.
  • Contributed to the development of innovative approaches to political risk assessment methodology.
  • Evaluated emerging technologies for potential applications within the realm of political analysis.
  • Collaborated with cross-functional teams to provide accurate and timely intelligence assessments.
  • Utilized advanced data analytics tools for identifying trends and patterns in complex political landscapes.
  • Monitored and analyzed geopolitical events, contributing to the development of strategic plans and policies.
  • Presented findings in clear and concise briefings for senior officials, facilitating better understanding of complex political dynamics.
  • Developed scenario planning exercises for clients facing uncertain political environments, enabling them to make proactive decisions.
  • Enhanced political forecasting by conducting in-depth research and analysis on various global issues.
  • Tracked legislative changes at federal, state, and local levels to assess potential impacts on clients'' interests.
  • Established a reputation for excellence in political analysis, regularly receiving recognition from senior leadership and industry peers.
  • Delivered political subject matter expertise to government representatives and civic officials.

Political Consultant

Politiks
01.2020 - 12.2020
  • Evaluated the effectiveness of campaign strategies using post-election data analysis, identifying areas for improvement in future endeavors.
  • Coordinated polling operations during election periods, providing invaluable real-time insights into voter sentiment that informed tactical decisions.
  • Streamlined communication efforts by designing and managing social media content for political candidates.
  • Managed press relations efforts, ensuring clear messaging was delivered across all media channels while maintaining control of narratives surrounding the campaign or candidate''s image.
  • Advised clients on crisis management techniques during high-stakes situations, mitigating potential damage to their reputations or campaigns.
  • Established productive partnerships with community organizations and interest groups, fostering long-term support for political candidates or causes.
  • Collaborated with graphic designers and copywriters to develop compelling marketing materials that promoted candidates'' key messages effectively.
  • Enhanced client satisfaction through thorough research, analysis, and strategic planning for political campaigns.
  • Managed volunteer recruitment and training initiatives to bolster grassroots support for various campaigns.
  • Trained candidates and campaign staff on effective public speaking techniques, boosting their ability to connect with voters during speeches, debates, and media appearances.
  • Identified, researched and tracked legislative issues relevant to current public issues.
  • Organized and planned meetings with high-level political appointees and elected officials.
  • Reviewed legislative and regulatory documents, analyzed implications and shared findings.

Interinstitutional Relationships

Political Science Student Association
01.2020 - 12.2020
  • Analyzed problems and worked with teams to develop solutions.
  • Sorted and organized files, spreadsheets, and reports.
  • Developed organizational skills through managing multiple tasks simultaneously while adhering to strict deadlines.
  • Participated in workshops and presentations related to projects to gain knowledge.
  • Boosted social media engagement through creative content creation.
  • Enhanced team productivity by assisting with organization of project documentation.
  • Contributed to positive work environment by actively participating in team-building activities.
  • Building strong relationships with international organizations

Education

Bachelor of Science - Political Science & Administration

Rafael Urdaneta University
11-2021

Skills

  • Customer service
  • Teamwork and collaboration
  • Time management
  • Problem-solving skills
  • Political communication
  • Policy analysis
  • Campaign strategy
  • Economic analysis
  • Media analysis
  • Speechwriting
  • Geopolitical analysis
  • Legislative research
  • Electoral analysis
  • Focus groups
  • Political forecasting
  • International relations
  • Political risk assessment
  • Crisis management
  • Problem-solving
  • Excellent people skills

Accomplishments

  • Documentation - Wrote and edited documents to keep staff informed on policies and procedures.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Resolved product issue through consumer testing.

Certification

Political Analyst.

Languages

Spanish
Native or Bilingual

Timeline

Sales Associate

Andy Mohr Kia
02.2025 - Current

Sales

Rayskillman Kia
10.2024 - 01.2025

Project Manager

ServiceMaster
05.2023 - 10.2024

Political Analyst

Polianalitica
02.2021 - 12.2021

Political Consultant

Politiks
01.2020 - 12.2020

Interinstitutional Relationships

Political Science Student Association
01.2020 - 12.2020

Bachelor of Science - Political Science & Administration

Rafael Urdaneta University

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Karla Ledezma