Summary
Overview
Work History
Education
Skills
Certification
Professional References
Timeline
Generic

Karla Ledezma

Santa Teresa

Summary

Dynamic professional with extensive experience in customer service and administrative support at Walmart. Proven track record in enhancing customer satisfaction through effective problem resolution and employee training. Expertise in documentation, recordkeeping, and multitasking while maintaining high safety standards. Recognized for fostering positive team relationships and driving operational efficiency.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Customer Service Representative

Walmart
El Paso
07.2024 - Current
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Substituted wherever needed to keep normal operations.
  • Mentored junior team members and managed employee relationships.

Spark Driver

Spark
El Paso
08.2020 - 01.2025
  • Kept accurate logs of all deliveries and trips.
  • Collected deliveries and correctly secured the load to uphold safety standards and reduce damage.

Assistant General Manager

Los Portales
Sunland Park
05.2023 - 07.2024
  • Performed administrative tasks, such as filing paperwork and preparing documents.
  • Provided training, guidance, and support to staff members on proper procedures and policies.

Education

Associate of Science - Business

New Mexico State University
Las Cruces, NM
12.2020

Skills

  • Documentation and recordkeeping
  • Administrative support
  • Customer service
  • Employee training
  • Multitasking and prioritization
  • Transaction processing

Certification

Certificate in Business Fundamentals

Professional References

Academy Trainers 

  • Dorina Lara (915)803-5807
  • Jocelyn Vasquez (915)251-0117

Timeline

Customer Service Representative

Walmart
07.2024 - Current

Assistant General Manager

Los Portales
05.2023 - 07.2024

Spark Driver

Spark
08.2020 - 01.2025

Associate of Science - Business

New Mexico State University

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