Karla Loera
Yuma,AZ
Summary
Accomplished Lead Certified Pharmacy Technician with a proven track record at Sunset Health, enhancing workflow efficiency and customer satisfaction. Expert in HIPAA compliance and patient counseling, I spearheaded initiatives that significantly improved service quality and compliance. My leadership fostered a culture of teamwork and professional growth, demonstrating exceptional problem-solving skills and reliability.
Overview
24
24
years of professional experience
Work History
Lead Certified Pharmacy Technician
Sunset Health
05.2019 - Current
- Supported management efforts to foster a positive workplace culture that prioritized teamwork, professional development opportunities, and open communication.
- Assisted in audits by maintaining meticulous records of controlled substances transactions and inventory balances.
- Implemented innovative solutions to optimize workflow efficiency within the pharmacy team.
- Maintained a clean, orderly work area in accordance with safety standards to promote a healthy work environment for employees and customers alike.
- Ensured compliance with federal and state regulations regarding pharmaceutical practices, contributing to a successful inspection record.
- Enhanced customer experience with thorough medication counseling and personalized attention.
- Promoted safe medication use by educating patients on potential drug interactions and side effects.
- Expanded patient access to medications through effective insurance claim processing and resolution of billing issues.
Certified Pharmacy Technician
Genoa
01.2017 - 05.2019
- Trained new pharmacy technicians on proper procedures and best practices, ensuring consistent quality of service.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Completed paperwork, entering prescription and insurance or billing information into patient profiles.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Ensured medication safety with thorough verification of prescription orders and drug interactions.
- Fostered strong relationships with local healthcare providers, promoting collaboration for optimal patient outcomes.
- Implemented measures to minimize wait times for prescription pickups, enhancing overall customer experience.
Certified Pharmacy Technician
Kachina Pharmacy
01.2014 - 12.2016
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Collected co-payments or full payments from customers.
- Assisted in preparation, distribution and storage of pharmaceuticals.
Certified Pharmacy Technician
Walmart
08.2000 - 12.2013
- Reviewed and verified customer information and insurance provider information.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
- Assisted customers with over-the-counter product selection, providing knowledgeable recommendations.
- Proactively addressed potential conflicts or discrepancies within the pharmacy team to maintain a positive work environment.
- Identified areas for improvement in workflow processes and implemented changes that led to increased efficiency within the pharmacy.
Education
High School Diploma -
Yuma High School
Yuma, AZ11.2000
Skills
- HIPAA compliance
- Prescription verification
- Medication dispensing
- Pharmaceutical calculations
- Insurance billing
- Drug classification
- Patient counseling
- Problem-solving skills
- Patient confidentiality
- Customer service
- Reliability
- Active listening
Languages
Spanish
Professional Working
Timeline
Lead Certified Pharmacy Technician
Sunset Health
05.2019 - Current
Certified Pharmacy Technician
Genoa
01.2017 - 05.2019
Certified Pharmacy Technician
Kachina Pharmacy
01.2014 - 12.2016
Certified Pharmacy Technician
Walmart
08.2000 - 12.2013
High School Diploma -
Yuma High School
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