Front desk coordinator
Karla Lopez
Plastic Surgery Institute
Palm Desert,CA
2
Languages
11
years of professional experience
Detail-oriented administrative professional with experience in medical and office settings. Skilled in appointment scheduling, multi-line phone support, intake processing, and document scanning. Consistently supports efficient office flow, accurate records, and courteous patient service.
Detail-oriented administrative professional with experience in medical front office and records management. Skilled in scheduling appointments, managing multi-line phones, scanning and filing documents, and supporting HIPAA-compliant office operations. Brings a calm, organized approach to patient service and daily workflow.
Work History
Front Office Administrator
2 Years 9 Months- Managed patient check-in, intake forms, and front desk workflow for smooth office operations.
- Scheduled consultations, procedures, and follow-up visits while maintaining accurate provider calendars.
- Collected copays, and processed payments with attention to detail.
- Answered multi-line phones, routed inquiries, and resolved patient questions professionally.
- Coordinated surgical paperwork, consent forms, and pre-visit documentation for clinical readiness.
- Communicated with clinical staff to align appointments, rooming, and patient flow.
- Scanned, filed, and maintained records accurately.
Office Technician
2 Years 3 Months- Maintained inmate records, files, and confidential documents following correctional office procedures.
- Processed clerical correspondence, forms, and reports with accurate formatting and timely distribution.
- Entered data into tracking systems, verifying information for completeness and accuracy.
- Answered phones, routed inquiries, and provided professional support to staff and visitors.
- Prepared, sorted, and distributed mail, interoffice communications, and incoming paperwork.
- Supported custody and administrative staff with filing, copying, and records retrieval requests.
Front Desk Coordinator
8 Months- Coordinated patient check-in, verifying demographics and insurance coverage with accuracy.
- Managed multi-line phones, routed calls, and resolved scheduling inquiries promptly.
- Scheduled appointments across departments while balancing provider availability and patient needs.
- Maintained confidential records and upheld HIPAA standards during front desk operations.
- Monitored daily front desk workflow, prioritizing requests and reducing patient wait time.
- Assisted patients with registration, forms, directions, and service navigation.
- Updated client records accurately and efficiently, ensuring data integrity within the system.
Supervisor/Stylist Sales Associate
4 Years- Supervised daily sales floor operations, ensuring consistent customer service and store standards.
- Trained associates on POS procedures, product knowledge, and boutique presentation expectations.
- Coordinated merchandising updates, seasonal displays, and floor resets to support brand image.
- Monitored inventory levels, replenished merchandise, and resolved stock discrepancies promptly.
- Oversaw opening and closing procedures, including cash handling and security checks.
Office Manager
5 Years- Oversaw daily office operations, ensuring seamless client scheduling, records management, and administrative workflow.
- Managed billing, insurance verification, and payment processing to support accurate revenue cycle operations.
- Coordinated confidential patient communications, maintaining HIPAA-compliant documentation and professional front-desk service.
- Implemented organized filing systems for intake forms, treatment records, and compliance documentation.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
Server
1 Year- Supported tableside service across dining venues, anticipating guest needs and meeting resort service standards.
- Coordinated order timing with kitchen and bar staff to support smooth course flow and accurate presentation.
- Resolved guest concerns promptly, preserving satisfaction and supporting positive dining experiences.
- Resolved guest concerns quickly to maintain satisfaction and support positive dining experiences.
- Suggested menu pairings and daily specials to support guest experience and increase check totals.
- Assisted banquet and special event service by setting up, executing, and breaking down dining areas.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Bussed and reset tables to keep dining room and work areas clean.
Education
High School Diploma
Certification of Medical Assistant - Medicine
No Degree - General Studies
Skills
Scheduling appointments
Reception management
File organization
Patient intake management
Document scanning
Office supply management
Medical records management
Languages
English
Full Professional
Spanish
Full Professional
Timeline
Front Office Administrator
Plastic Surgery Institute
02.2024 - CurrentRead More
Office Technician
Chuckawalla State Prison
11.2021 - 02.2024Read More
Front Desk Coordinator
Eisenhower Medical Center
02.2021 - 10.2021Read More
Supervisor/Stylist Sales Associate
Daisy Blue Boutique
01.2017 - 01.2021Read More
Office Manager
Graciela Cortes, Marriage & Family Therapist, MS
01.2016 - 01.2021Read More
Server
Omni Rancho Las Palmas Resort
01.2016 - 01.2017Read More
Desert Carrer College
Certification of Medical Assistant from Medicine
Read More
Palm Desert High School
High School Diploma
Read More
College of The Desert
No Degree from General Studies
Read More