Karla Maldonado
Chicago,IL
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Cleaning Company
02.2024 - 03.2025
- Create and keep track of clients by documenting account and payment details.
- Ensuring the cleaning provided is done correctly at the end of each service.
- Informed clients about rules and procedures pertaining to billing, payment processing, and support.
- Quickly provided customer support with a professional, friendly, and patient attitude.
- Provided translations when needed.
Babysitter
10.2023 - 03.2024
- Maintained a clean and organized environment to ensure the well-being of children under care.
- Adapted to diverse family structures, cultural backgrounds, and parenting styles to ensure a nurturing environment for all children under care.
- Worked closely with parents to address behavioral concerns and put strategies into place that improved overall behavioral patterns.
- Responded to inquiries from parents and guardians.
Summer Day Camp Volunteer
Chicago Park District
06.2023 - 08.2023
- Assisted with special events and programs.
- Used strong interpersonal communication skills to convey information to others.
- Interacted with staff members in a friendly and positive way.
- Provided support and guidance to children in conflict situations.
Education
General Education
Pathways In Education
3284 W 87th St General Education
Gurdon S. Hubbard Highschool
6200 S Hamlin Ave, Chicago, IL 60629Skills
- Time management
- Consistent Reliability
- Flexible scheduling
- Multitasking and organization
- Team collaboration skills
- Event setup
- Complaint handling
- Fluent in Spanish
- Fast learner
Timeline
Customer Service Representative
Cleaning Company
02.2024 - 03.2025
Babysitter
10.2023 - 03.2024
Summer Day Camp Volunteer
Chicago Park District
06.2023 - 08.2023
General Education
Pathways In Education
General Education
Gurdon S. Hubbard Highschool