Karla Marquez
El Paso
Summary
Dynamic and results oriented professional with a proven track record in problem-solving and optimizing workflows. I thrive in challenging environments, leveraging analytical skills to identify issues and implement efficient solutions. Committed to delivering high-quality results while maintaining a focus on productivity and teamwork. My ability to adapt quickly and think critically has consistently driven success in achieving organizational goals.
Overview
6
6
years of professional experience
Work History
Retail Sales Associate
Aeropostale
08.2018 - 04.2020
- Company Overview: The Outlet Shoppes of El Paso
- Greeting each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention
- Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items
- Initiated friendly conversation with customer to determine level of assistance required
- Assisted customers by asking open-ended questions to understand needs and suggest suitable merchandise
- The Outlet Shoppes of El Paso
Fast Food Team Member
Whataburger
02.2019 - 03.2020
- Carefully maintain proper sanitation, health and safety standards in work areas following practices and company requirements
- Completed opening, closing and shift change tasks following company guidelines
- Boosted customer satisfaction by quickly addressing and resolving complaints with food or service
- Build brand loyalty and accomplished customer satisfaction by working well with other food service team members
Customer Service Representative
TLC ASSOCIATES
10.2020 - 06.2021
- Educated customers on special pricing opportunities and company offerings
- Delivered service and support to each customer, paving way for future business opportunities
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions
- Cultivated impactful relationships with customers and drove business development by delivering product knowledge
Hostess
IHOP
02.2022 - 05.2022
- Welcome guest in a friendly manner
- Ascertains their dining/lodging needs
- Monitors restaurant activity to determine seating and dining flow
- Seats guest and manages the sitting chart
- Attends online orders and curbside orders
Plasma Processing
CSL PLASMA
09.2022 - 08.2023
- In compliance with Standard Operating Procedures (SOPs), responsible for collecting plasma samples and moving plasma units to freezer to ensure product quality
- Ensures plasma units are properly stored according to SOPs, which could include unsuitable plasma units and samples
- Maintained a clean and organized work environment, ensuring efficient plasma processing operations.
Claims Representative
DialAmerica
01.2024 - 01.2025
- Worked productively in fast-moving work environment to process large volumes of claims.
- Followed up with customers on unresolved issues.
- Improved customer satisfaction by providing timely and accurate information on claim status and resolution.
- Maintained compliance with industry regulations by adhering to established procedures and guidelines in claims handling.
Education
Associate of Arts - Computer Science
El Paso Community College
El Paso, TX05-2026
High School Diploma -
Northwest Early College High School
El Paso, TX05-2021
Skills
- Insurance claims review
- Time management
- Data entry
- Analytical thinking
- Legal research
- Proficient in MS office
- Case management
- Bookkeeping
- Legal analysis
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Claims Representative
DialAmerica
01.2024 - 01.2025
Plasma Processing
CSL PLASMA
09.2022 - 08.2023
Hostess
IHOP
02.2022 - 05.2022
Customer Service Representative
TLC ASSOCIATES
10.2020 - 06.2021
Fast Food Team Member
Whataburger
02.2019 - 03.2020
Retail Sales Associate
Aeropostale
08.2018 - 04.2020
Associate of Arts - Computer Science
El Paso Community College
High School Diploma -
Northwest Early College High School
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