Karla Martinez
El Paso,TX
Summary
Friendly and engaging Cashier with history of delivering excellent customer service in busy retail settings. Strong payment processing and client engagement skills to promote seamless store operations.
Overview
8
8
years of professional experience
Work History
Caregiver
Outreach Health Services
El Paso, TX
03.2023 - 05.2024
- Assisted elderly clients with activities of daily living such as bathing, dressing and grooming.
- Provided companionship for elderly clients by engaging in conversation and participating in recreational activities.
- Maintained clean and well-organized environment for client happiness and safety.
Sales Associate
MEDIA EXCHANGE
El Paso
03.2018 - 07.2022
- Greeted customers and provided exceptional customer service.
- Demonstrated product features and benefits for customers' needs.
- Maintained cleanliness of store environment including floors, windows, displays.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
CSR - Customer Service Representative
G.C Services
El Paso
10.2016 - 10.2017
- Handled customer inquiries and complaints in a timely manner.
- Upheld quality control policies and procedures to increase customer satisfaction.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Made outbound calls to obtain account information.
Education
Certificate - Phlebotomy
San Jancito Adult Learning Center
El Paso, TX05-2024
High School Diploma -
Andress High School
El Paso, TX06-2013
Skills
- Customer Service
- Positive and professional
- Cash Handling
- Telephone management
- Product Knowledge
Timeline
Caregiver
Outreach Health Services
03.2023 - 05.2024
Sales Associate
MEDIA EXCHANGE
03.2018 - 07.2022
CSR - Customer Service Representative
G.C Services
10.2016 - 10.2017
Certificate - Phlebotomy
San Jancito Adult Learning Center
High School Diploma -
Andress High School
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