Karla Martinez
Saint Petersburg,FL
Summary
Customer Service Representative recognized for exceptional productivity and efficient task execution. Expertise in communication, problem-solving, and time management enhances operational effectiveness in customer service settings. Strong listening, empathy, and patience skills facilitate effective customer interactions and foster positive relationships.
Overview
7
7
years of professional experience
1
1
Certification
Work History
RETAIL KEYHOLDER
Torrid
St. Petersburg, USA
06.2023 - 03.2025
- Performed various tasks related to visual merchandising such as stocking shelves, creating displays.
- Assisted in training new employees on product knowledge and store policies.
- Utilized effective communication skills when working with customers or colleagues.
- Developed exceptional customer service skills through regular interaction with customers.
- Initiated price changes on merchandise according to corporate guidelines.
- Handled cash register transactions accurately while maintaining a high level of customer service.
WORK FROM HOME CUSTOMER SERVICE AGENT
Home Shopping Network
St. Petersburg, USA
07.2021 - 08.2022
- Responded to telephone inquiries and complaints following standard operating procedures.
- Demonstrated excellent customer service skills by promptly responding to inquiries and resolving customer issues.
- Addressed customers courteously using suitable methods and problem-solving skills.
- Built relationships with clients through friendly and polite telephone conversations.
RETAIL KEYHOLDER
Yankee Candle Company
St. Petersbur, USA
05.2018 - 07.2021
- Tracked performance metrics and identified areas for improvement in staff productivity.
- Assisted in training new employees on product knowledge and store policies.
- Initiated price changes on merchandise according to corporate guidelines.
Education
ASSOCIATE IN ARTS (A.A.) - GENERAL STUDIES
St. Petersburg College
St. Petersburg05.2022
HIGH SCHOOL DIPLOMA -
Hollins High School
Kenneth City, Florida05.2018
Skills
- Customer service
- Communication skills
- Multitasking capacity
- Bank deposits
- Cash handling and reconciliation
- Team leadership
- Creativity and originality
- Time management abilities
Certification
- Microsoft Word
- Microsoft Powerpoint
References
References available upon request
Timeline
RETAIL KEYHOLDER
Torrid
06.2023 - 03.2025
WORK FROM HOME CUSTOMER SERVICE AGENT
Home Shopping Network
07.2021 - 08.2022
RETAIL KEYHOLDER
Yankee Candle Company
05.2018 - 07.2021
ASSOCIATE IN ARTS (A.A.) - GENERAL STUDIES
St. Petersburg College
HIGH SCHOOL DIPLOMA -
Hollins High School
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