Karla Veronica Mazariegos
Avondale,AZ
Summary
Goal-oriented and dedicated to provide a high level of customer satisfaction and meeting business goals. Motivated leader with organizational and prioritizing abilities. Able to learn new tasks quickly and proficient. Remaining friendly and professional at all times.
Overview
9
9
years of professional experience
Work History
Retail Store Manager
Metro By T-Mobile
Phoenix, AZ
11.2015 - Current
- Greeted customers, often by name, and created welcoming environment
- Interacted professionally with customers, informing individuals of sales promotions and driving product interest
- Describe, recommend, select, and help locate merchandise based on customer needs and desires
- Advanced store sales position, restructuring departments and modeling customer service techniques to employees
- Addressed customer complaints and strove to provide fair and satisfying resolution for each concern
- Oversaw visual merchandising and displays to appeal to shoppers
- Resolved customer issues quickly to recapture the customer's loyalty and maintain the sale
- Open and closed store and set up shop for each day's operation
- Increased sales over previous year by responding to consumer demand and motivating team to provide excellent customer service
- Exceeded monthly sales goals
- Watch for and recognize security risks and thefts, and know how to prevent or handle these situations
- Sold various products and services
- Consistently organized and restocked display racks to keep the store ready for customer needs
- Arranged merchandise to be visually pleasing and well organized, focusing on item accessibility and aesthetic appeal
Education
HIGH SCHOOL DIPLOMA -
Metro Tech High School
Phoenix, AZSome College (No Degree) -
Phoenix College
PhoenixSkills
- Bilingual
- Customer service
- Employee training
- Promote products
- Budgeting and cost control
- Inventory control
- Visual merchandising
- Revenue generation
- Revenue growth
- Monitor security
- Multitasking
- Verbal communication
- Creative thinking
Community Service
- Volunteer, MTHS Fall festival, 11/01/14
- Volunteer, Club fair, 01/01/15
- Student Tutor, Sevilla West Primary School, 01/01/15
References
References available upon request.
Timeline
Retail Store Manager
Metro By T-Mobile
11.2015 - Current
HIGH SCHOOL DIPLOMA -
Metro Tech High School
Some College (No Degree) -
Phoenix College