Karla Melo Contreras
San Diego,CA
Summary
Results-driven professional adept at juggling multiple priorities while maintaining a positive outlook. Proven track record in taking on additional responsibilities to achieve team objectives. Seeking a full-time role that leverages strong interpersonal, time management, and problem-solving skills.
Overview
11
11
years of professional experience
Work History
Member Service Specialist
MyPoint Credit Union
11.2021 - Current
- Promoted available products and services to customers during service, account management, and order calls.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Promptly responded to inquiries and requests from prospective customers.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Opened, closed, and updated accounts for customers.
- Maintained friendly and professional customer interactions.
Food Expeditor/Food and Beverage Attendant
The Lafayette Hotel
San Diego, CA
06.2023 - 06.2025
- Delivered food items promptly to guests throughout the hotel dining areas.
- Assisted servers in maintaining cleanliness and organization of dining spaces.
- Communicated with kitchen staff to ensure accurate order fulfillment.
- Monitored guest needs and provided attentive service during meal periods.
- Collaborated with front-of-house team to enhance guest experiences.
- Maintained knowledge of menu items and daily specials for informed service.
- Followed health and safety guidelines to ensure a safe dining environment.
- Greeted and welcomed customers as they arrived at the restaurant.
Food Expeditor/Head Food Runner
Coasterra
05.2019 - 02.2023
- Check with customers to ensure that they are enjoying their meals and take action to correct any problems.
- Explain how various menu items are prepared, describing ingredients and cooking methods.
- Monitor food distribution, ensuring that meals are delivered to the correct recipients and that guidelines, such as those for special diets, are followed.
- Assisted wait staff with timely food delivery and guest requests.
- Monitored food and beverage supplies, assisting with restocking when needed.
Food Expeditor/Food and Beverage Attendant
Chili's Bar and Grill
10.2014 - 06.2019
- Executed and supervised plate preparation according to temperature and condiment specifications.
- Demonstrated strong knowledge of menu offerings and appropriate culinary techniques.
- Trained new expeditors and food runners according to company policies and standards.
- Oversaw kitchen operations to ensure timely and quality preparation of menu offerings.
- Consistently kept kitchen areas clean and free of debris and water.
Food Expeditor/Food Runner
Great Maple UTC
La Jolla, California
01.2018 - 03.2019
- Monitored food presentation to ensure quality and adherence to restaurant standards.
- Communicated with kitchen staff to clarify orders and resolve discrepancies quickly.
- Assisted in training new staff on expediting procedures and best practices.
- Maintained cleanliness and organization of the expediting area throughout shifts.
- Verified accuracy of order tickets prior to delivering food items to tables.
- Managed multiple orders simultaneously while adhering to strict timelines for delivery.
- Informed management of any issues that arose while preparing or expediting orders.
- Monitored temperature of hot foods, ensuring timely delivery of quality dishes to customers.
- Effectively multitasked within fast-paced environment.
Education
BBA - Child Development
Point Loma Nazarene University
San Diego, CA07-2026
Skills
- Data Entry
- Self-Motivated
- Flexible and Adaptable
- Customer service
- Time management
- Up-selling strategies
Languages
- English, Native or Bilingual
- Spanish, Native or Bilingual
References
References available upon request.
Timeline
Food Expeditor/Food and Beverage Attendant
The Lafayette Hotel
06.2023 - 06.2025
Member Service Specialist
MyPoint Credit Union
11.2021 - Current
Food Expeditor/Head Food Runner
Coasterra
05.2019 - 02.2023
Food Expeditor/Food Runner
Great Maple UTC
01.2018 - 03.2019
Food Expeditor/Food and Beverage Attendant
Chili's Bar and Grill
10.2014 - 06.2019
BBA - Child Development
Point Loma Nazarene University
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