Karla Méndez Quezada
Pompton Lakes,NJ
Summary
Dedicated and detail-oriented professional with a strong academic foundation in psychology and technical expertise in computer sciencies. Proven experience in administrative and customer service roles. I cultivated exceptional communication, organizational, and multitasking skills. Committed to ongoing professional development and eager to contribute meaningfully within a collaborative team environment. Prepared to leverage diverse skills to drive success and enhance operational efficiency.
Overview
6
6
years of professional experience
Work History
Costumer Service
Garden State Auto Repair LLC
Saddle Brook, NJ
11.2024 - 02.2025
- Scheduled appointments for vehicle inspections, rust removal services, and general repairs.
- Conducted regular feedback sessions with customers to identify areas for service improvement.
- Answered phone calls, and provided information about services and pricing.
- Assisted customers with Spanish-language inquiries in a timely and professional manner.
- Maintained updated knowledge of automotive services offered, ensuring accurate information delivery to customers.
Personal Assistant to the Owner
Galaxy Lu Salón
Paterson, NJ
03.2023 - 12.2023
- Scheduled appointments, confirmed bookings by phone and WhatsApp, and managed the daily calendar for stylists.
- Handled payments, issued receipts, and kept a daily record of sales and client visits.
- Managed scheduling and calendar coordination to optimize owner's time.
- Implemented inventory tracking systems for supplies and products used in salon services.
- Led staff and vendors in providing high level of service for owner and guests.
Administrative Assistant
SMISUR Constructions LLC
Santa Cruz De Barahona, Dominican Republic
01.2019 - 03.2022
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
- Maintained accurate filing systems, improving document retrieval efficiency and organization.
Education
Bachelor of Science - General Psychology
Catholic Technological University of Barahona
Barahona, Dominican RepublicSkills
- Customer Service
- Efficient call handling
- Experienced with digital tools
- Conflict resolution
- Active listening
- Verbal and written communication
- Bilingual communication
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Costumer Service
Garden State Auto Repair LLC
11.2024 - 02.2025
Personal Assistant to the Owner
Galaxy Lu Salón
03.2023 - 12.2023
Administrative Assistant
SMISUR Constructions LLC
01.2019 - 03.2022
Bachelor of Science - General Psychology
Catholic Technological University of Barahona