Karla Munoz
Houston,Texas
Summary
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities. Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
City of Houston Public Works and Engineering
Houston, TX
01.2024 - Current
- Served visitors by greeting, welcoming and directing to appropriate personnel.
- Supports the Supervisory team by assisting with scheduling and monitoring breaks.
- Uses multilingual skills, greets and assists international and domestic visitors.
- Responsible for all aspects of the customer experience.
- Inspect, report and schedule facility irregularities to ensure opening day fresh.
- Promotes a safe, secure and healthy environment for customers.
- Comply with departmental policies, procedures and enforces regulatory compliance relative to operational activities.
- Prepared welcome packages for new hires containing relevant paperwork and other important details.
- Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
- Reviews, or assists in reviewing, and developing proposals of limited complexity for compliance with applicable regulations.
- Provides technical assistance and professional support in the administration of specific planning programs, regulations, or ordinances.
- Performs routine administrative tasks in designated planning program areas, including data entry, file management, and responding to customer inquiries.
- Research and compile information on a variety of planning issues from multiple sources.
- Works closely with the public on basic planning programs, requirements, or ordinances.
Fema Natural Disaster
Express Employment
Houston, TX
01.2021 - 12.2023
- Increased customer satisfaction ratings 85% by effectively answering questions, suggesting effective solutions and resolving issues quickly.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Initiated contact with customers via telephone or email when necessary.
- Tracked all customer interactions using internal software applications.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Assisted customers in resolving issues with their accounts or orders.
- Maintained a professional attitude while providing excellent customer service.
- Created reports of customer service activities for management review.
Customer Service Representative
Riverhouse Bar and Grill
Houston, TX
03.2023 - 12.2023
- Assisted in setting up banquet tables and chairs for events.
- Adhered strictly to sanitation policies while performing job duties such as washing hands regularly between tasks.
- Ensured that all food items were properly displayed and replenished as needed.
- Accurately recorded orders taken into POS system before submitting them for processing.
- Used clear communication to relay food and drink orders to kitchen staff.
- Totaled checks and used cash register to accept payment for services.
- Cleared plates and glasses from tables in a timely manner after each course or event completion.
- Verified accuracy of charges billed against actual services rendered at conclusion of each event.
- Greeted guests upon arrival, provided information on menu selections, and answered questions regarding availability of items.
- Filled trays with food, utensils, napkins and condiments to provide diners with meals and accessories.
- Offered samples of new ice cream flavors to guests, promoting new flavors, special combinations and upselling to more expensive selections such as sundaes, waffle cones and special toppings.
- Organized delivery and set up in advance for non-perishable items.
- Wrapped silverware efficiently and organized napkins for up to 100+ guests.
- Stocked service stations with ice, napkins and straws.
- Upheld exceptional food, beverage and service standards to surpass customer expectations.
- Shared thorough knowledge of menu items and cooking methods with customers.
- Removed trays and stacked dishes for return to kitchen after finished meals.
Customer Service Representative
Village At Piney Point
Houston, TX
01.2020 - 01.2021
- Recommended clarifications and changes in program policies to director of property management.
- Managed overall tenant relations, promoted tenant satisfaction and streamlined services delivery.
- Assisted current tenants with maintenance requests and other inquiries.
- Maintained accurate records of correspondence with and from tenants.
- Promoted high level of customer service and assistance by greeting clients, responding to concerns, showing units and quickly resolving issues.
- Prepared lease paperwork and obtained signatures and first payments from new residents.
- Planned, scheduled and coordinated general maintenance or repairs for commercial or residential properties.
- Contacted and followed up with tenants on renewal notices.
Education
High School Diploma -
Jersey Village High School
Houston, TX05-2008
Skills
- Product Knowledge
- Paperwork Processing
- Data Collection
- Complaint Resolution
- Appointment Scheduling
- Scheduling
- Call Management
- Problem Resolution
- Problem-Solving Abilities
- Multi-Task Management
- Follow-Up Skills
- Customer Service
- Positive and Professional
Languages
Spanish
Native/ Bilingual
Reference numbers
Village At Piney Point Apartment manager- Bryan Galvez #713-344-4813
Fema Natural Dissaster- Karina Flores 713-452-9970
Riverhouse Houston- AJ Chef/Manager(713) 913-7044
City of Houston- Jessica Elis Habitability Department #646-201-1136
Timeline
Customer Service Representative
City of Houston Public Works and Engineering
01.2024 - Current
Customer Service Representative
Riverhouse Bar and Grill
03.2023 - 12.2023
Fema Natural Disaster
Express Employment
01.2021 - 12.2023
Customer Service Representative
Village At Piney Point
01.2020 - 01.2021
High School Diploma -
Jersey Village High School
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