Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
BusinessDevelopmentManager

Karla Perez Ornelas

Phoenix,Arizona

Summary

Dedicated professional with proven expertise in customer service and organizational abilities, honed at Oasis Raspados and Antigua Bakery. Excelled in enhancing customer loyalty through exceptional assistance and empathy, while mentoring new staff to elevate team performance. Demonstrates unparalleled work ethic, reliability, and communication skills, contributing to significant customer satisfaction and retention.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Cashier

Oasis Raspados
10.2023 - 02.2024
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.

Cashier

Antigua Bakery
08.2022 - 04.2023
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
  • Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.

Education

Certificate - Medicine

Job Corps
Phoenix, AZ
05-2025

High School Diploma -

El Diamante High School
Visalia, CA
05-2024

Skills

  • Customer Service
  • Customer Assistance
  • Work Ethic and Integrity
  • Patience and Empathy
  • Time management skills
  • Reliability and punctuality
  • Organizational abilities
  • Order Taking
  • Written and verbal communication
  • Professionalism and Courtesy

Certification

  • IS-907: Active Shooter: What You Can Do FEMA

Issued this 4th Day of September, 2024

  • IS-100.C: Introduction to Incident Command System, ICS-100

Issued this 5th Day of September, 2024

  • IS-5.A: An Introduction to Hazardous Materials

Issued this Day of September, 2024

  • IS-242.C: Effective Communication

Issued this 9th Day of September, 2024

  • IS-241.C: Decision Making and Problem Solving

Issued this 9th Day of September, 2024



Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Cashier

Oasis Raspados
10.2023 - 02.2024

Cashier

Antigua Bakery
08.2022 - 04.2023

Certificate - Medicine

Job Corps

High School Diploma -

El Diamante High School

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Karla Perez Ornelas