Karla Pineda
Denton,TX
Summary
Dynamic and detail-oriented professional with extensive customer service experience. Proven ability to enhance customer satisfaction through effective communication and cash handling. Recognized for exceptional time management and attention to detail, ensuring seamless operations and positive client interactions in fast-paced environments.
Overview
2026
2026
years of professional experience
Work History
Front Desk Receptionist
Suburban Extended Stay
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Collected room deposits, fees, and payments.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
House Cleaning
Self Employed
Flower Mound, TX
04.2023 - Current
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Created spotless surfaces by dusting, sweeping, vacuuming and mopping.
- Mopped hardwood, laminate, ceramic, vinyl, glass and wood surfaces.
- Maintained a safe working environment through proper use of cleaning products and equipment.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Received numerous positive reviews from clients for attention to detail and exceptional work ethic.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Delivered quality customer service to address urgent needs and cleaning requests.
Cook
Panda Express
Flower Mound
04.2023 - 04.2024
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Managed time by organizing and prioritizing kitchen duties to prepare and serve food quickly.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Reduced food waste significantly by implementing proper portion control and storage techniques.
Picker and packer rf scanner experience
Walmart Distribution Center
Fort Worth, TX
06.2019 - 07.2020
- Picker and packer rf scanner experience
Service Cashier
Five Star Ford of Lewisville
Lewisville, TX
07.2018 - 11.2019
- Enhanced store productivity by maintaining a clean and organized cashier area.
- Handled customer complaints promptly with genuine concern and according to company guidelines to maintain organizational safety, welfare and integrity.
- Liaised between service manager and service team by greeting customers and answering calls to promote smooth transition of service functions.
- Inspected service repair orders and parts invoices to encourage proper completion and accuracy.
- Processed returns and exchanges efficiently, adhering to store policies and procedures.
- Provided exceptional customer service, resulting in repeat business and positive feedback from patrons.
- Printed repair orders, parts invoices, bills and itemized lists to show amount due and collected from customer in cash, check, or authorized charge account.
- Recorded amounts received and prepared cash reports of daily transactions to verify against cash-on-hand.
- Supported fellow employees by covering shifts when needed or assisting with extra tasks during busy periods.
- Managed high-volume checkout lines calmly and professionally during peak hours, ensuring timely service for all customers.
- Ensured accurate financial records by reconciling daily cash drawer and reporting discrepancies.
- Promoted store loyalty programs to customers, boosting overall membership enrollment.
- Balanced multiple payment methods accurately, including cash, credit cards, gift cards, coupons, and vouchers.
Stocking Crew Member
Temp Agency
Lewisville, TX
02.2018 - 11.2018
- Maintained safe working conditions by adhering to company guidelines, promptly reporting hazards, and utilizing equipment correctly.
- Enhanced customer satisfaction by efficiently stocking shelves and maintaining a clean, organized store environment.
- Reduced out-of-stock occurrences by timely processing of incoming shipments and swiftly moving products to designated areas.
- Streamlined stocking processes with effective communication and collaboration among team members.
- Ensured accurate pricing, reducing discrepancies by carefully reviewing shelf labels and verifying price accuracy.
- Demonstrated versatility in managing various departments, adapting quickly to new product locations and layouts.
- Increased product accessibility by diligently rotating stock and ensuring proper inventory levels on the sales floor.
- Identified opportunities for process improvements within stocking operations, suggesting actionable solutions that led to increased efficiency.
- Demonstrated strong attention to detail by consistently verifying product information against inventory lists before stocking shelves, resulting in an accurate and well-maintained sales floor.
Education
High School Diploma -
Lewisville Learning Center
Lewisville Tx06.2015
Skills
- Customer service
- Attention to detail
- Time management
- Listening skills
- Cash handling
- Telephone etiquette
- Appointment scheduling
- Office organization
- Oral and writing communication
- File organization
- Hospitality services
- Mail sorting
- Phone etiquette
- Record keeping
- Fluent in language and language
Languages
Spanish
Full Professional
Timeline
House Cleaning
Self Employed
04.2023 - Current
Cook
Panda Express
04.2023 - 04.2024
Picker and packer rf scanner experience
Walmart Distribution Center
06.2019 - 07.2020
Service Cashier
Five Star Ford of Lewisville
07.2018 - 11.2019
Stocking Crew Member
Temp Agency
02.2018 - 11.2018
Front Desk Receptionist
Suburban Extended Stay
High School Diploma -
Lewisville Learning Center