Karla Pupo
Tampa,FL
Summary
Expert in HIPAA compliance and customer service, I excel in team collaboration and leveraging medical terminology knowledge to improve patient care. My proactive problem-solving approach and dedication to confidentiality set me apart. Developed strong communication and organizational skills in clinical setting, ensuring efficient patient care and administrative support. Ability to adapt quickly and learn new procedures and protocols. Seeking to transition to new field where these skills can contribute to team success and operational efficiency.
Overview
2
2
years of professional experience
Work History
Pharmacy Technician
Advance Pharmacy
11.2022 - Current
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Coordinated with physicians and insurance agency representatives for speedy resolution of prescription discrepancies.
- Welcomed customers to pharmacy and answered questions relating to prescriptions and over-the-counter products.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Utilized advanced computer systems for prescription processing tasks such as inputting orders, updating patient profiles, and generating labels accurately.
Education
Doctor
Medical School
CubaAssociate of Science - Nursing
FINLAY INSTITUTE OF NURSING
Tampa, FL09-2025
Medical Assistant
SSF
Miami, FL10-2024
Skills
- Problem-solving skills
- Team Collaboration
- Confidentiality and HIPAA
- Workflow Optimization
- Insurance Billing
- Patient confidentiality
- Processing payments
- HIPAA Compliance
- Customer Service
- Medical terminology knowledge
- Vital Sign Monitoring
- Professionalism and Ethics
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Pharmacy Technician
Advance Pharmacy
11.2022 - Current
Doctor
Medical School
Associate of Science - Nursing
FINLAY INSTITUTE OF NURSING
Medical Assistant
SSF
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